Error: Import File download failed.

  • renanrodenco

    (@renanrodenco)


    1 day, 20 hours ago

    Hello Royal Addons Team,

    I am experiencing a persistent issue when trying to import any Royal Addons template.

    Whenever I attempt to install a template, regardless of which one I choose, I receive the following error message:

    Error: Import File download failed.
    Please contact Customer Support and send this Error.

    To troubleshoot the problem, I have already tried the following:

    • Uninstalling and reinstalling Royal Addons
    • Updating WordPress to the latest version
    • Updating PHP to a newer version
    • Checking plugin compatibility
    • Clearing cache and retrying the import process

    Unfortunately, the issue persists and I am unable to import any template.

    Could you please help me identify the cause of this problem and suggest a solution? If you need any additional information (WordPress version, PHP version, hosting details, error logs, etc.), I will be happy to provide it.

    Thank you in advance for your support.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Contributor Givi WP Royal Support

    (@ggedenidze1982)

    1 day, 7 hours ago

    Hi,
    First, thank you for choosing our theme and service.

    Please Navigate to Tools > Site Health > Info (tab) and click on the “Copy site info to clipboard” button, then send the information to our email: royalelementoraddons@gmail.com

    Also, navigate to Tools > Export – choose All Content click on Download Export File, and then send this file to our email – royalelementoraddons@gmail.com as well.

    We will analyze your system and replicate the same case. This will help us to debug the issue much easier and provide a faster solution.

    P.S. Please don’t forget to mention the support URL from wordpress.org

    Kind regards,
    Givi

Viewing 1 replies (of 1 total)

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