Error from W3 Total Cache

  • DBusch

    (@dbusch)


    2 weeks, 5 days ago

    This error was sent to me by my hosting (GoDaddy) obout my website:

    W3 Total Cache Error: some files appear to be missing or out of place. Please re-install plugin or remove /home/rrak7wzswbep/public_html/wp-content/object-cache.php.

    There has been a critical error on this website. Please check your site admin email inbox for instructions. If you continue to have problems, please try the support forums.

    GoDaddy can’t help me but I looked up the error and it said to uninstall and reinstall the plug-in which I did to no avail. Can anyone help me.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Contributor Marko Vasiljevic

    (@vmarko)

    2 weeks, 5 days ago

    Hello @dbusch

    Thank you for reaching out and I am happy to help!

    1. Check .htaccess File (make backup)
    W3TC will create many directives in the .htaccess file to control the caching behavior. Each section will start and end with comments like “#BEGIN W3TC Page Cache core” and “#END W3TC Page Cache core”.
    Ensure that no residual entries are left over in your .htaccess file after deleting the plugin.
    2. Delete wp-content files and folders
    – cache folder
    – w3tc-config folder
    – object-cache.php (if exists)
    – advanced-cache.php (if exists)
    – db.php (if exists)
    – upgrade folder
    – delete the w3-total-cache folder in wp-content/plugins/ (if exists)
    3. Delete Cached Files from CDN (if using CDN)
    Besides deleting all the relevant files, if you use CDN then ensure to purge the cached content from your CDN. This is necessary when you enable the minify option in W3TC settings. You should delete the minified and combined scripts and CSS files from your CDN server to avoid the site breaking on the browser.

    4. Re-install the W3 Total Cache and let me know if the issue persists

    Thanks!

Viewing 1 replies (of 1 total)

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