Can you try the reset again, then check in your files if your ssl directory is cleared? The SSL directory is usually one level above the web root.
Thread Starter
bpusef
(@bpusef)
Ho Rogier. After doing the reset, the ssl directory has 2 subdirectories keys and certs. Under keys there are public and private pem files as well.
I cleared this ssl directory and re-ran the wizard from step 1.
Initially we get the error “Could not reach challenge directory over http://ourdomain.com/.well-known/acme-challenge/really-simple-ssl-permissions-check.txt.
Although that URL resolved from my machine, I switch to DNS verification insted. I then get an error “Curl: Could not resolve host: acme-v02.api.letsencrypt.org”
I connect to the console and I am unable to ping or resolve any host name until I exit the wizard. Once I exist the Really Simple SSL wizard, suddenly I am able to ping any IP and resolve any host name. It’s as if the wizard puts the host in a state where network traffic cannot pass until I exit out of it.
Usually, when there is a “could not resolve host” error, the hosting provider is actively blocking requests from the webserver to for example Let’s Encrypt.
Possibly your not being able to ping is caused by an ip lockout. Your hosting provider will be able to tell you more.
What is your hosting provider? We know quite a lot hosting providers, so maybe we can tell you out of hand if it should work or not with your provider.
Hi @bpusef,
Did you manage to resolve this issue, or do you have any further questions?
Without further response we will close this topic.
Kind regards,
Leon
