• Resolved gersonmedeiros

    (@gersonmedeiros)


    Hello!

    Thanks always for the great plugin and today I ask, please help with the problem:

    ERROR: Dropbox API: (6) Could not resolve host ‘content.dropboxapi.com’

    This started today, 1/18/2017.

    I could not find a solution.

    Can you help?

    Thank you very much!`

    Log:
    [INFO] BackWPup 3.3.4; A project of Inpsyde GmbH
    [INFO] WordPress 4.7.1 on http://site.com/
    [INFO] Log Level: Normal 
    [INFO] BackWPup job: Bkp 
    [INFO] Logfile is: backwpup_log_999_2017-01-18_22-00-50.html
    [INFO] Backup file is: bkp-name-2017-01-18-22h-00m-50.zip
    [18-Jan-2017 22:00:50] 1. Try to backup database …
    [18-Jan-2017 22:00:50] Connected to database db-name on localhost
    [18-Jan-2017 22:00:50] Added database dump "db-name.sql.gz" with 999,99 KB to backup file list
    [18-Jan-2017 22:00:50] Database backup done!
    [18-Jan-2017 22:00:50] 1. Trying to make a list of folders to back up …
    [18-Jan-2017 22:00:51] Added "name" to backup file list
    [18-Jan-2017 22:00:51] 999 folders to backup.
    [18-Jan-2017 22:00:51] 1. Trying to create a WordPress export to XML file …
    [18-Jan-2017 22:00:51] Check WP Export file …
    [18-Jan-2017 22:00:51] WP Export file is a valid WXR file.
    [18-Jan-2017 22:00:51] Compressing file …
    [18-Jan-2017 22:00:51] Compressing done.
    [18-Jan-2017 22:00:51] Added XML export "name.xml.gz" with 99 KB to backup file list.
    [18-Jan-2017 22:00:51] 1. Trying to generate a file with installed plugin names …
    [18-Jan-2017 22:00:51] Added plugin list file "name.txt.gz" with 999,00 B to backup file list.
    [18-Jan-2017 22:00:51] 1. Trying to generate a name file …
    [18-Jan-2017 22:00:51] Added name.json file with 9,99 KB to backup file list.
    [18-Jan-2017 22:00:51] 1. Trying to create backup archive …
    [18-Jan-2017 22:00:51] Compressing files as ZipArchive. Please be patient, this may take a moment.
    [18-Jan-2017 22:00:56] Backup archive created.
    [18-Jan-2017 22:00:56] Archive size is 99,99 MB.
    [18-Jan-2017 22:00:56] 999 Files with 99,9 MB in Archive.
    [18-Jan-2017 22:00:57] 1. Try to send backup file to Dropbox …
    [18-Jan-2017 22:00:57] Authenticated with Dropbox of user: acount-name
    [18-Jan-2017 22:00:57] Uploading to Dropbox …
    [18-Jan-2017 22:00:57] ERROR: Dropbox API: (6) Couldn't resolve host 'content.dropboxapi.com'
    [18-Jan-2017 22:00:57] 2. Try to send backup file to Dropbox …
    [18-Jan-2017 22:00:58] Authenticated with Dropbox of user: acount-name
    [18-Jan-2017 22:00:58] Uploading to Dropbox …
    [18-Jan-2017 22:00:58] ERROR: Dropbox API: (6) Couldn't resolve host 'content.dropboxapi.com'
    [18-Jan-2017 22:00:58] 3. Try to send backup file to Dropbox …
    [18-Jan-2017 22:00:58] Authenticated with Dropbox of user: acount-name
    [18-Jan-2017 22:00:58] Uploading to Dropbox …
    [18-Jan-2017 22:00:58] ERROR: Dropbox API: (6) Couldn't resolve host 'content.dropboxapi.com'
    [18-Jan-2017 22:00:58] ERROR: Step aborted: too many attempts!
    [18-Jan-2017 22:00:58] 1. Trying to check database …
    [18-Jan-2017 22:00:58] Database check done!
    [18-Jan-2017 22:00:58] ERROR: Job has ended with errors in 8 seconds. You must resolve the errors for correct execution.
Viewing 2 replies - 1 through 2 (of 2 total)
  • Hi,

    please have a look to this topic from the dropbox community: https://www.dropboxforum.com/t5/API-support/Error-Dropbox-API-6/m-p/193010

    and contact your provider.
    Let us know, if this solves your problem.

    Thread Starter gersonmedeiros

    (@gersonmedeiros)

    Hello Christina!

    Thank you very much for your help!

    Problems with DNS seems to have been the most likely cause. I can not confirm it.

    I have three websites with BackWPup (3.3.4) and WP (4.7.1) on the same web server.

    Only two had the same connection problem with Dropbox.

    I reinstalled BackWPup on just one website, with a new Dropbox account, and it worked fine.

    The other website goes back to working without adjustments.

    Once again, Many thanks!

Viewing 2 replies - 1 through 2 (of 2 total)

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