• Resolved senumista

    (@senumista)


    I am unable to create a new form. When I attempt to create a form the following error returns.

    “Heads Up”

    Please close the form builder and try again. If the error persists, contact our support team.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Shawon Chowdhury

    (@shawon001)

    Hello @senumista,

    In most of the cases, we noticed that this issue happens when there are security measures implemented on the server.

    As much as possible, I’d love to help, but in this case, I would recommend you to contact your hosting provider and inquire about any server-level security measures that could be affecting AJAX requests. If any, please request them to adjust the server configuration to allow these requests and that should resolve the issue.

    Hope this helps. Please let me know if you need any further assistance.
    Thanks 🙂

    Thread Starter senumista

    (@senumista)

    I am thankfull for your reply. I will look into the possiblity of AJAX not having the access rights it needs. One thing I will mention, I cranked up another instance of WordPress…Fresh clean install using a different DB schema and different web root folder of course, and it has the same issue so I would assume you are correct in that it is likely a security issue. I supose it could also be a PHP issue. To start with I was running PHP 8.2 but I removed it and installed PHP 7.4 because of issues with ImageMagick. Going back to 7.4 fixed ImageMagick but didn’t help WP-Forms. I am the hosting provider. This is running on my Windows Server 2019 Data Center Edition in a Tier 1 Data Center. The only reason I am running this on Windows is the SmarterMail mail server that host my email system will only run on Windows because it is a .Net application. I will likely end up spinning up a Linux host for the website and use reverse proxy to expose it to the web. I only have 1 public IP address. I have learned this…With WordPress, if you step outside of Linux, help is hard to find.

    Plugin Support Shawon Chowdhury

    (@shawon001)

    Hi @senumista,

    Thanks for keeping us updated.

    Please check and ensure that AJAX requests are not blocked & getting proper access. Hope that solves the issue.

    In case you need any further help, feel free to reach out. Thanks 🙂

    Thread Starter senumista

    (@senumista)

    I had to change the the IIS Application Pool authentication to use “Local System” rather than the “IIS-IUSRS” account. That fixed it. Windows permissions are just stupid 🙂

    Plugin Support Shawon Chowdhury

    (@shawon001)

    Hi @senumista,

    I am glad that you could fix the issue.
    Please feel welcome to reach back if you need any further help with WPForms in the future.

    Thanks!

Viewing 5 replies - 1 through 5 (of 5 total)

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