What is the error you are receiving and can you give an example of what is in address 1 and 2 (without actual customer details)?
Thread Starter
psorn
(@psorn)
@shadim Thank you for your fast response.
The error is “Could not create label – In der Sendung trat mindestens ein harter Fehler auf.”.
In this case, our customers use address 1 for street name AND number and they use address 2 to add some kind of additional info (e.g., apartment, room xy, …). When we add this info manually to the name field and clear address 2, it works. So the error seems to be created when processing address 2.
Thank you!
Can we continue this conversation via email, please contact me at “dhlsupport [at] progressusmarketing.com” so I can review your site.
Thread Starter
psorn
(@psorn)
@shadim Of course.
However, I think others might also be interested in the solution (I also found some familiar topics but have not found a solution at the end of the topic).
So could you please describe if and how address field 2 (when used for additional and not the street number) is handled by the plugin when everything works fine (shipping within Germany)?
Thank you.
You should be able to use the address 2 field as you described it, which is why I recommend we review your specific issue directly on your site.
