Error arrows CF7 with SmartGrid

  • Resolved kevmed19

    (@kevmed19)


    6 years, 9 months ago

    hi!

    i used this plugin for columns an row in this page, but if i try send missatge and i send missatge, but arrows dont stop

    https://ibb.co/fvDgQpB

    its a bug, but why where is problem ?, if i desactive this plugin all so fine, but if i active again, arrows dont stop…

    i used theme Boo for themerella

    cf7 version: Versió 5.1.4
    CF7 Smart Grid Design Extension version: 2.10.4
    Wordpress: Version 5.2.2

    • This topic was modified 6 years, 9 months ago by kevmed19.

    The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 16 total)
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  • Plugin Author Aurovrata Venet

    (@aurovrata)

    6 years, 9 months ago

    It works for me, I tried your form as per the page link you provided and the message was sent.

    i try send missatge and i send missatge, but arrows dont stop

    If the problem persists it could be due to various issues,

    • A javascript error: inspect your page when the arrows are spinning and check to see if you have any js errors reported in your console
    • A server side error: enable WordPress WP_DEBUG mode on your server and check if you have any errors reported when you submit your form
    Thread Starter kevmed19

    (@kevmed19)

    6 years, 9 months ago

    hello!

    i try used this funcion in function.php

    add_filter( ‘wpcf7_load_js’, ‘__return_false’ );

    but if i used this, in page see a missatge on say: “Warning… ”

    if i erase this code, arrows never stop…

    Plugin Author Aurovrata Venet

    (@aurovrata)

    6 years, 9 months ago

    please follow my instructions to debug your issue, it could be either a js error or a server php error, or both.

    Report back here is you find (or not) any errors.

    Plugin Author Aurovrata Venet

    (@aurovrata)

    6 years, 9 months ago

    Ok now I also get the spinning arrow on the form page your linked in your first message.

    Can you please try to remove the Google recaptcha field to see if it works without it.

    Some people have complained about recaptcha plugins not working properly

    Thread Starter kevmed19

    (@kevmed19)

    6 years, 9 months ago

    i removed field, but i think field no the problem

    Plugin Author Aurovrata Venet

    (@aurovrata)

    6 years, 9 months ago

    Inspecting the XHR calls (screenshot available for 24hrs) being made to the server I notice that the CF7 plugin call is stalling. So I reckon there is an error on the server side.

    Did you enable the WP_DEBUG mode? You will need to log the errors to debug.log file as you will not receive the errors on display in your browser since its an ajax call. Please enable WP_DEBUG_LOG as well and let me know if you see any errors.

    Thread Starter kevmed19

    (@kevmed19)

    6 years, 9 months ago

    hello!

    wp_debug is active and debug log too, but in wp-content dont see file debug.log, only folders and index.php

    https://ibb.co/4V6148h

    https://ibb.co/gDTR5YK

    • This reply was modified 6 years, 9 months ago by kevmed19.
    Plugin Author Aurovrata Venet

    (@aurovrata)

    6 years, 9 months ago

    i removed field, but i think field no the problem

    did you disable the recaptcha plugin just to be sure?

    Are you using any other cf7 plugin extensions apart from this one?

    Do you use any custom filters/actions on this form?

    I am travelling over the next 3 days so I may not be able to answer.

    Thread Starter kevmed19

    (@kevmed19)

    6 years, 9 months ago

    did you disable the recaptcha plugin just to be sure?

    Yeah, i erase shotcode

    Are you using any other cf7 plugin extensions apart from this one?

    No, only cf and this plugin

    Do you use any custom filters/actions on this form?

    No

    I am travelling over the next 3 days so I may not be able to answer.

    Plugin Author Aurovrata Venet

    (@aurovrata)

    6 years, 9 months ago

    I tried your form again and i am getting the spinning arrow, so I am assumming that you have not resolved your issue.

    Can you disable the Smart Grid plugin so see if it works.

    Thread Starter kevmed19

    (@kevmed19)

    6 years, 9 months ago

    hi!

    Fine, done!

    Plugin Author Aurovrata Venet

    (@aurovrata)

    6 years, 9 months ago

    Fine, done!

    I don’t understand. Have you resolved your issue? Or have you disabled the plugin to see if that is the cause of the issue?

    Thread Starter kevmed19

    (@kevmed19)

    6 years, 9 months ago

    disabled plugin

    Plugin Author Aurovrata Venet

    (@aurovrata)

    6 years, 9 months ago

    send me a mail on vrata at syllogic dot in

    Thread Starter kevmed19

    (@kevmed19)

    6 years, 9 months ago

    Done!

Viewing 15 replies - 1 through 15 (of 16 total)
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