Error after switching servers

  • Resolved fethomm

    (@fethomm)


    8 years, 7 months ago

    Hi,
    I had my WP moved to a bigger server yesterday. Now WP-Piwik is rejecting connection, giving the following error:
    SSL certificate problem: self signed certificate

    This is wrong though, as I use a Let’s Encrypt certificate on this site. The DNS finished propagating more than 12 hours ago, so that all other parts od the WP instance are working as they should. Do I need a new Auth-Token or how do I get WP-Piwik to connect again?

    Strange thing is, sometimes, after a few refreshs it works for a few. If I refresh again, all data is gone again.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author braekling

    (@braekling)

    8 years, 7 months ago

    Maybe your new WP server does not have the Let’s Encrypt root certificates installed? (They are quite new…)

    Have a look on how to enable certificates and refresh the certificates list:
    https://wordpress.org/support/topic/plugin-wp-piwik-https-ssl-support/#post-2580794

    Here you can get the Let’s Encrypt root certs which may be missing:
    https://letsencrypt.org/certificates/

    Otherwise, you can also disable the SSL verification (WP-Piwik expert settings), but of course it would be a better solution to get the certs working as expected again. 😉

    Thread Starter fethomm

    (@fethomm)

    8 years, 7 months ago

    Thanks for your quick response. The root-certs were ok, because there was a Let’s Encrypt cert there already before moving to the new server. After reading through your links, WP-Piwik seemed to have healed itself. So it seems that the DNS needed longer to propagate to Piwik!?. Anyways, all seems good now. Thanks for your work.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Error after switching servers’ is closed to new replies.