Error 500 credentials

  • Resolved Javier Archeni

    (@javierarcheni)


    2 weeks, 1 day ago

    Hello:
    When connecting Amazon S3 or Cloudflare R2, I get a 500 error on the route:

    /wp-json/wpmcs/v1/verifyCredentials

    What could be causing this?
    Thank you very much for your time.

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Support Rahul K

    (@rahu1)

    2 weeks, 1 day ago

    Hi @javierarcheni

    Sorry for the inconveniences caused.

    It seems to be compatibility issue.

    Can you please enable the wp_debug. And try again the configuration. If again error happened please share the debug log from the log file.

    It seems to be a critical issue. So log will be written in the log file. Please share the log to identify the issue.

    Thanks

    Dudlewebs Support

    Thread Starter Javier Archeni

    (@javierarcheni)

    2 weeks, 1 day ago

    Hi Rahul:

    Thank you for your quick response. I’ve enabled the wp_debug but no error in the debug_log. Apparently all connections to routes /wp-json/wpmcs/v1/* return error 500. Perhaps some files are missing in the plugin??

    I’ve checked in another site and same error.

    Appreciate your help.

    Plugin Support Rahul K

    (@rahu1)

    2 weeks, 1 day ago

    Hi @javierarcheni ,

    We have tried live plugin in our review servers, as well as the https://playground.wordpress.net/.

    We couldn’t reproduce the issue.

    So, we need an exact error that caused the issue. Only wp_debug is the option. Enable wp_debug, wp_debug_log and wp_debug_display and check for more detailed error tracing.

    If still there is an issue, you can share a temporary credentials with admin access of your staging site to our mail. We will check from our end.

    Thanks

    Dudlewebs Support

    Thread Starter Javier Archeni

    (@javierarcheni)

    2 weeks ago

    Hi again @rahu1

    Unfortunately no errors are displayed. I created an admin account to your info@ Fill free to access. It’s a staging site, so you can tinker whatever you want.

    Thanks again.

    Javier

    Plugin Support Rahul K

    (@rahu1)

    2 weeks ago

    Hi @javierarcheni

    Unfotunately we didn’t receive any email from you. Can you send a manual email instead of password reset automation mail. Staging server may have mail sending issues

    Thanks

    Dudlewebs Support

    Plugin Support Rahul K

    (@rahu1)

    1 week, 5 days ago

    Hi @javierarcheni ,

    We found the issue in our plugin. It was triggering 502 issues.

    Issue was a PHP a compatibility issue with AWS and Google SDK’s, We have released a new version with fixes, Please have a testing from your end and let me know the updates.

    Thanks

    Dudlewebs Support

    Thread Starter Javier Archeni

    (@javierarcheni)

    1 week, 5 days ago

    Hi @rahu1
    Thank you very much for your support. The issue was effectively resolved after you realeased the new version. I highy appreciate your help 🙌

    Kind regards,

    Javier

    Plugin Support Rahul K

    (@rahu1)

    1 week, 5 days ago

    Hi @javierarcheni

    Thank you for contacting us. We hope all your issues are resolved.

    And I am making this thread as resolved. If you have further queries please create a new thread.

    Thanks and Regards

    Dudlewebs Support

Viewing 8 replies - 1 through 8 (of 8 total)

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