• They have beautiful products but I can’t get it to work, constant 403 errors. Other POD plugins work so I know it’s not my site that is the problem. Support is provided over facebook messenger, which I do not use, so it’s clunky to get support. They wanted to me to send screenshots but I couldn’t due to it being facebook messenger. They should consider a lot of people don’t use facebook anymore and trying a different chat support solution. The support they do have on chat seems overwhelmed and can’t get to answers very quickly. I gave up after over 2 hours of troubleshooting. There’s no really good documentation to help so unfortunately this plugin gets a low star rating from me. I do hope they fix the problems because their products look great and the pricing is very affordable.

Viewing 1 replies (of 1 total)
  • Plugin Author popcustoms

    (@popcustoms)

    About the 403 error, it actually came from your server. Your hosting prevent us from making requests to your site.

    We’ve encountered this issue from other woocommerce users before, all you need to do is add our server ip 47.89.194.2 to your hosting access whitelist.

    Different hosting will have different control panel, so you may want to contact your hosting about ip whitelist.

    • This reply was modified 1 year, 1 month ago by popcustoms.
    • This reply was modified 1 year, 1 month ago by popcustoms.
Viewing 1 replies (of 1 total)
  • The topic ‘Error 403’ is closed to new replies.