Error 401 since migration

  • Resolved nicob30

    (@nicob30)


    5 years, 2 months ago

    Hello,
    I am using your plugin, it worked fine on my previous hoster.
    I migrate my website and domain an since I got errors 401
    My hoster support have looked and they are not blocking the rest API on their side.
    GTMetrix btw use the rest API and is working fine.
    I’ve no security plugin installed, nor cache plugin (tried to desactivate – I use nitropack)
    Any clue on your side ?

Viewing 11 replies - 1 through 11 (of 11 total)
  • Plugin Support cusrev

    (@cusrev)

    5 years, 2 months ago

    Thanks for using our plugin!

    Can you please provide a screenshot illustrating the problem?

    Thread Starter nicob30

    (@nicob30)

    5 years, 2 months ago

    Hi,
    sure here it is :

    image

    • This reply was modified 5 years, 2 months ago by nicob30.
    Plugin Support cusrev

    (@cusrev)

    5 years, 2 months ago

    Thanks for sharing the screenshot.

    Does the same error happen for reviews corresponding to new orders (created after the migration)?

    Thread Starter nicob30

    (@nicob30)

    5 years, 2 months ago

    Hello,
    Just tested that and reviews from new orders (post migration) are OK.
    Is there a way to recover the old reviews ?

    • This reply was modified 5 years, 2 months ago by nicob30.
    Plugin Support cusrev

    (@cusrev)

    5 years, 2 months ago

    Thanks for providing additional information.

    1. Did you change your domain during the migration (e.g., non-www to www or a completely different domain)?

    2. Did you make any changes to the database during the migration?

    3. Any other changes made during the migration?

    Thread Starter nicob30

    (@nicob30)

    5 years, 2 months ago

    Hello,

    1 – No domain remain the same, but registar has changed
    2 – The name changed but table prefix and settings of the db are the same
    3 – No other changes

    Plugin Support cusrev

    (@cusrev)

    5 years, 2 months ago

    Thanks for providing additional information.

    Can you please open the WooCommerce order corresponding to the review with the error and check if it has a custom field called ‘ivole_secret_key’?

    Thread Starter nicob30

    (@nicob30)

    5 years, 2 months ago

    No I dont see such field in the orders on woocommerce.
    But I dont see it on the new orders also.
    Should it appear on the order itself on woocommerce ?

    Plugin Support cusrev

    (@cusrev)

    5 years, 2 months ago

    Can you please check this custom field in one of the new orders for which you have already sent a review reminder (e.g., the order that you mentioned above as an ok one)?

    Thread Starter nicob30

    (@nicob30)

    5 years, 2 months ago

    Already did, I cant see this field anywhere on the woocommerce order detail
    But I can find it in my database

    • This reply was modified 5 years, 2 months ago by nicob30.
    Thread Starter nicob30

    (@nicob30)

    5 years, 2 months ago

    And by adding this field from old DB to the new one with an INSERT INTO, reviews are imported in Woocommerce !

    Thank you for your precious help

Viewing 11 replies - 1 through 11 (of 11 total)

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