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  • Plugin Support Jarno Vos

    (@jarnovos)

    Hi @thebault,

    Thanks for reporting this and for sharing the error details. We haven’t seen this particular error appear before, so we’re interested to know more about it.

    It looks like a front-end rendering error in the Metricool admin UI. I suspect something may interfere with the page while it was updating; for example, during onboarding or while a popup was open.

    At what point in the flow do you get this error message exactly? For instance, does this occur during onboarding, sign-in, connecting a brand, or while you’re already in the plugin’s dashboard after logging into your Metricool account?

    The first thing I’d try is to check whether a hard refresh of the page (Ctrl+Shift+R / Cmd+Shift+R) may already solve this, and if not, to try again in a private/incognito window (to rule out a browser extension or browser cache as being related).

    It may also be worthwhile to rule out conflicts with some other active plugin on the site. If you can, try opening Metricool once with other plugins temporarily disabled to check if the error still appears.

    Kind regards, Jarno

    Plugin Support Jarno Vos

    (@jarnovos)

    Hi @thebault,

    Are you still experiencing this issue at the moment?

    If so, could you let us know whether this persists with Metricool as the only active plugin on the site; and the steps we’d have to take to replicate this issue?

    Kind regards, Jarno

Viewing 2 replies - 1 through 2 (of 2 total)

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