Support » Plugin: Authy Two Factor Authentication » Entering Token for WordPress Admin Not Working

  • When I hit “Enter Token Manually” on the wp-admin page for my website and then enter the token provided by Authy it never works, it just reloads the admin login page to enter the login details again and then repeats. If I do “OneTouch” however and just hit “Accept” in the Authy app then it works.

    I have been having this problem for 6 months and message Twilio Support but they just gav me the run-around for 2 months then stopped responding for the past 4 months. This is absolutely HORRIBLE customer service. How can this issue be fixed?

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  • That looks strange. I am using Authy for my WordPress sites too, and on the wp-admin dashboard, this issue does not happen.

    When I click ‘enter token manually’, I get an input field to enter the Authy-generated code.

    Have you tried disabling plugins on your WordPress site, or changing themes to see if it helps fix things?

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