Enable File Filters Ignored

  • Resolved badrobot

    (@cyouse)


    5 years, 4 months ago

    I have File Filters enabled to prevent a static portion of the site from being backed up. This has worked fine for years but all of a sudden the enabled filters are being ignored and wiped out and the whole site is backed up.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Cory Lamle

    (@corylamleorg)

    5 years, 4 months ago

    Hey @cyouse

    Thanks for the feedback! It is rare but we have occasionally seen issues with plugin conflicts. You might try option 1 in the FAQ.

        – Why is the Duplicator Plugin user interface (UI) having issues?
        – https://snapcreek.com/duplicator/docs/faqs-tech/#faq-package-038-q

    If you would like to submit a support ticket for this issue we can have a closer look at your setup. Please provide a link to this forum thread when submitting the ticket.

    Cheers~

    Thread Starter badrobot

    (@cyouse)

    5 years, 4 months ago

    It turns out that it is a Siteground specific issue that you might want to be aware of.

    Siteground did away with cpanel and replaced it with “Site Tools” that are crap. In the process they changed the underlying directory structure. When I contacted them they gave me some bad information. The new root structure is /home/{randomly generated goobledeegook username}/www/{domainname}/public_html/ however that does not work in wordpress but they kept insisting that it was correct and that issue is with the plugin. I then stumbled upon the solution in wordpress under tools->site health->info. The directory section there reported it as /home/customer/www/{domainname}/public_html/. When I used that scheme instead the directory filters worked as expected. Apparently they are aliasing the string “customer” to the {randomly generated goobledeegook username} on a domain/customer basis under the hood and for some reason the alias “customer” works but not the real {randomly generated goobledeegook username} string.

    Hopefully this will save somebody a few hours of aggravation on me…

    • This reply was modified 5 years, 4 months ago by badrobot.
    • This reply was modified 5 years, 4 months ago by badrobot.
    • This reply was modified 5 years, 4 months ago by badrobot.
    • This reply was modified 5 years, 4 months ago by badrobot.
    Cory Lamle

    (@corylamleorg)

    5 years, 4 months ago

    Hey @cyouse,

    Thanks for the update! We will try and see if we can create a work-a-round for those types of scenarios. We have an item in our backlog to research this.

    Thanks~

Viewing 3 replies - 1 through 3 (of 3 total)

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