Empty widget on mobile browsers

  • Resolved bjornhermans

    (@bjornhermans)


    3 years, 8 months ago

    The widget only shows an empty rectangle where feed pictures should be on mobile browsers. So there is a header, and the two buttons on the bottom are visible too, but in between is just an empty area.
    I tried multiple phones, and in both Chrome and Brave, but they all show the same thing.

    I tried emptying the cache of the plugin, but that did not solve the problem.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Smash Balloon Louis

    (@smashballoonlouis)

    3 years, 8 months ago

    Hi @bjornhermans,

    Thank you for reaching out to us for assistance. Could you provide a link to the page where the feed is being displayed so we can check into this? We’d also be happy to assist if you would like to send us a support request here.

    Best regards,

    Louis

    Thread Starter bjornhermans

    (@bjornhermans)

    3 years, 8 months ago

    The page is https://realmenstitch.nl/, and the widget is a bit further down on the page in the right column.

    Plugin Support Smash Balloon Louis

    (@smashballoonlouis)

    3 years, 8 months ago

    Hi @bjornhermans,

    Thanks for the update. I checked this on a mobile browser, but the images in the feed were displaying normally for me: https://a.supportally.com/lw5BjN. If you are still seeing this issue on your end, please try clearing the browser cache, or testing in another browser or an incognito/private tab. It’s also possible that privacy settings in the browser or extensions (such as for ad-blocking) are preventing the images from loading.

    Best regards,

    Louis

Viewing 3 replies - 1 through 3 (of 3 total)

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