Empty registration status

  • vforte

    (@vforte)


    5 years, 5 months ago

    Hi,
    I implemented on my website a registration process with email activation via Ultimate Member; when the user click on the activation button inside the email its registration state should change from “Awaiting E-mail Confirmation” to “Approved” (because I automatically approve the request after activation).
    Nevertheless, I have some users have an empty registration status; The user can login so, I suppose that they already clicked on the activation button. Do you know why it happens?
    There are somewhere something the user activity history (i.e., when he did the registration, when the mail was sent and when the user clicked on the activation button)?

    Thanks.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter vforte

    (@vforte)

    5 years, 4 months ago

    Hi,
    I noticed that, if I proceed to register a new user with Google Chrome, the HTTP POST request receive a response with HTTP code equal to 301, the user is correctly redirected to the page I set in the UM settings and the user’s registration state become “Awaiting E-mail Confirmation”.
    Instead, if I proceed to register a new user with Firefox (both Classic and Developer edition), the HTTP POST request receive a response with HTTP code equal to 200: in this scenario, the user erroneously remains in the registration form, all form’s fields are emptied, no messages are shown about the registration result and (very serious) the mail with the activation link was not sent. If I check in the Admin dashboard, I can see as, in this case, the user has an empty “registration status”! Do you know why it happens?

    Thanks

    Plugin Contributor Champ Camba

    (@champsupertramp)

    5 years, 4 months ago

    Hi @vforte

    Could you please tell us what version of UM you’re using to your site? Also, what version of the Classic Firefox you’re using? We haven’t tested it on older browsers so it’s better to use the latest versions.

    Regards,

    Plugin Contributor Champ Camba

    (@champsupertramp)

    5 years, 4 months ago

    Hey there!

    This thread has been inactive for a while so we’re going to go ahead and mark it Resolved.

    Please feel free to re-open this thread by changing the Topic Status to ‘Not Resolved’ if any other questions come up and we’d be happy to help. 🙂

    Regards,

    Thread Starter vforte

    (@vforte)

    5 years, 4 months ago

    Hi @champsupertramp,
    sorry for the delay.
    I’m using UM 2.1.12 (because the 2.1.13 gives me a 500 error… but this is another story) and Firefox at the last version (i.e., 84.0 64-bit).

    I hope this information can help you to think about possible root causes.

    I look forward to your reply.
    Thanks.

Viewing 4 replies - 1 through 4 (of 4 total)

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