Emails not going

akhterim
(@akhterim)

1 day, 13 hours ago

Hi there,

Since the last woocommerce update yesterday, woocommerce emails are not going. I am using WP MAIL SMTP. Test email is going from the plugin and automatewoo emails are also going. Only woocommerce order emails and order notes emails etc. are not going out.

Please help.

The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)

Plugin Support

(@frankremmy)

That’s frustrating, especially with order notifications down since they’re critical to keeping customers and yourself in the loop on every sale.

The detail that stands out: test emails through WP Mail SMTP work, and AutomateWoo emails go out fine, but only WooCommerce’s own order emails are failing. That’s a useful clue, WooCommerce sends those particular emails through its own background queue (separate from how AutomateWoo or a direct test email gets sent), and that queue depends on your site being able to make a request back to itself behind the scenes.

Could you check Tools → Site Health → look for the “Loopback request” status on the Info tab? If that shows a problem, that’s very likely what’s blocking just the order emails while everything else keeps working. This sometimes gets triggered by a security plugin, firewall rule, or a recent SSL/URL change, things that could coincide with an update without actually being caused by it.

If you’re able to share a copy of your WooCommerce → Status → Logs (especially anything from yesterday around when this started) and the full system status report (WooCommerce → Status → Get system report), that’ll help confirm this quickly one way or the other.

Looking forward to your response.

Thread Starter

akhterim

(@akhterim)

1 day, 12 hours ago

Hello

When I cancel an order, cancelled order email is sending and no other is going.

I am sure thing thing started when I updated woocommerce to the latest version.

Thread Starter

akhterim

(@akhterim)

1 day, 12 hours ago

Following is the woocommerce status log of recent test order placed

2026-06-17 10:06:27 – DEBUG – [Shortcode #1] Place Order flow initiated CONTEXT: {“order_uid”:”c545687e-52e6-4b2c-82e3-ba06a5dd412d”,”store_url”:”https://www.bullionmart.ca”,”last_error”:{“type”:2,”message”:”search_by_sku(): Argument #2 ($query_vars) must be passed by reference, value given”,”file”:”/nas/content/live/bullionmart/wp-includes/class-wp-hook.php”,”line”:341},”backtrace”:[{“file”:”/nas/content/live/bullionmart/wp-content/plugins/woocommerce/includes/class-wc-checkout.php”,”line”:1310,”function”:”wc_log_order_step”},{“file”:”/nas/content/live/bullionmart/wp-content/plugins/woocommerce/includes/class-wc-ajax.php”,”line”:597,”function”:”process_checkout”,”class”:”WC_Checkout”,”type”:”->”},{“file”:”/nas/content/live/bullionmart/wp-includes/class-wp-hook.php”,”line”:341,”function”:”checkout”,”class”:”WC_AJAX”,”type”:”::”}],”remote-logging”:false} 2026-06-17 10:06:27 – DEBUG – [Shortcode #2] Session updated with checkout data and totals calculated CONTEXT: {“order_uid”:”c545687e-52e6-4b2c-82e3-ba06a5dd412d”,”store_url”:”https://www.bullionmart.ca”,”last_error”:{“type”:8192,”message”:”Creation of dynamic property WC_Custom_Payment_Gateway_5::$enable_for_methods is deprecated”,”file”:”/nas/content/live/bullionmart/wp-content/plugins/woocommerce-custom-payment-gateways/class-wc-custom_payment_gateway_5.php”,”line”:32},”backtrace”:[{“file”:”/nas/content/live/bullionmart/wp-content/plugins/woocommerce/includes/class-wc-checkout.php”,”line”:1327,”function”:”wc_log_order_step”},{“file”:”/nas/content/live/bullionmart/wp-content/plugins/woocommerce/includes/class-wc-ajax.php”,”line”:597,”function”:”process_checkout”,”class”:”WC_Checkout”,”type”:”->”},{“file”:”/nas/content/live/bullionmart/wp-includes/class-wp-hook.php”,”line”:341,”function”:”checkout”,”class”:”WC_AJAX”,”type”:”::”}],”remote-logging”:false}

Following is the woocommerce system report

WordPress Environment

WordPress address (URL): https://www.bullionmart.ca
Site address (URL): https://www.bullionmart.ca
WC Version: 10.8.1
Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site.
Action Scheduler Version: ✔ 3.9.3
Log Directory Writable: ✔
WP Version: ❌ 6.9.1 - There is a newer version of WordPress available (7.0)
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ✔
WP Environment Type: production
Language: en_US
External object cache: – Server Environment

Server Info: nginx
Server Architecture: Linux 6.8.0-1040-gke x86_64
PHP Version: 8.4.22
PHP Post Max Size: 100 MB
PHP Time Limit: 60
PHP Max Input Vars: 10000
cURL Version: 7.81.0
OpenSSL/3.0.2

SUHOSIN Installed: –
MySQL Version: 8.4.7-7
Max Upload Size: 50 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔ Database

WC Database Version: 10.7.0
WC Database Prefix: wp_
Total Database Size: 21086.53MB
Database Data Size: 19890.58MB
Database Index Size: 1195.95MB
wp_woocommerce_sessions: Data: 2.02MB + Index: 0.03MB + Engine InnoDB
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wp_woocommerce_order_items: Data: 4.52MB + Index: 2.52MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 38.58MB + Index: 39.13MB + Engine InnoDB
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wp_mw_wc_qbo_sync_paymentmethod_map: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_mw_wc_qbo_sync_product_pairs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_mw_wc_qbo_sync_qbo_customers: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
wp_mw_wc_qbo_sync_qbo_items: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_mw_wc_qbo_sync_real_time_sync_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_mw_wc_qbo_sync_real_time_sync_queue: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_mw_wc_qbo_sync_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mw_wc_qbo_sync_shipping_product_map: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_mw_wc_qbo_sync_tax_map: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_mw_wc_qbo_sync_variation_pairs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_mw_wc_qbo_sync_wq_cf_map: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_newsletter: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wp_newsletter_emails: Data: 0.03MB + Index: 0.00MB + Engine InnoDB
wp_newsletter_sent: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_newsletter_stats: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_newsletter_user_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_nl_subscriptions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_options: Data: 341.39MB + Index: 116.05MB + Engine InnoDB
wp_pmxe_exports: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_pmxe_google_cats: Data: 0.39MB + Index: 0.00MB + Engine InnoDB
wp_pmxe_posts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_pmxe_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_popover_ip_cache: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_postmeta: Data: 280.91MB + Index: 163.30MB + Engine InnoDB
wp_posts: Data: 34.36MB + Index: 11.33MB + Engine InnoDB
wp_price_alerts_meta: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_price_alerts_subscriptions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_pv_commission: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_rank_math_404_logs: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_rank_math_internal_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_rank_math_internal_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_rank_math_redirections: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_rank_math_redirections_cache: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_rank_math_sc_analytics: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_redirects: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_css: Data: 0.14MB + Index: 0.02MB + Engine InnoDB
wp_revslider_css_bkp: Data: 0.13MB + Index: 0.00MB + Engine InnoDB
wp_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_layer_animations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_navigations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_navigations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_sliders: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
wp_revslider_sliders7: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_revslider_sliders_bkp: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_revslider_slides: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
wp_revslider_slides7: Data: 0.08MB + Index: 0.02MB + Engine InnoDB
wp_revslider_slides_bkp: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
wp_revslider_static_slides: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_revslider_static_slides_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_rs_expiredpoints_email: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_rs_templates_email: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_rsgiftvoucher: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_rspointexpiry: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_rsrecordpoints: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_rtwwwap_mlm: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_rtwwwap_referrals: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_sfa_abandoned_carts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_simple_auction_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_ssgsw_products: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
wp_ssgsw_setting: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_stock_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_sumo_reward_encashing_submitted_data: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_sumo_reward_send_point_submitted_data: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_term_relationships: Data: 2.09MB + Index: 1.17MB + Engine InnoDB
wp_term_taxonomy: Data: 0.17MB + Index: 0.06MB + Engine InnoDB
wp_termmeta: Data: 0.44MB + Index: 0.36MB + Engine InnoDB
wp_terms: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wp_tm_taskmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_tm_tasks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_translations: Data: 8.52MB + Index: 2.52MB + Engine InnoDB
wp_translations_log: Data: 1.52MB + Index: 0.25MB + Engine InnoDB
wp_userfeedback_survey_responses: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_userfeedback_surveys: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_usermeta: Data: 28.56MB + Index: 26.09MB + Engine InnoDB
wp_users: Data: 1.52MB + Index: 1.05MB + Engine InnoDB
wp_vxc_zoho_accounts: Data: 0.03MB + Index: 0.00MB + Engine InnoDB
wp_vxc_zoho_log: Data: 2.52MB + Index: 0.06MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.08MB + Index: 0.02MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.13MB + Index: 0.00MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 1.52MB + Index: 0.84MB + Engine InnoDB
wp_wc_deposits_payment_plans: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_deposits_payment_plans_schedule: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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wp_wc_gpf_render_cache: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_order_addresses: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_bundle_lookup: Data: 0.11MB + Index: 0.09MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.06MB + Index: 0.09MB + Engine InnoDB
wp_wc_order_operational_data: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 4.52MB + Index: 9.58MB + Engine InnoDB
wp_wc_order_stats: Data: 2.52MB + Index: 4.95MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 1.52MB + Index: 0.45MB + Engine InnoDB
wp_wc_orders: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
wp_wc_orders_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_points_rewards_user_points: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_points_rewards_user_points_log: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_pos_grid_tiles: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_product_attributes_lookup: Data: 1.31MB + Index: 1.72MB + Engine InnoDB
wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.34MB + Index: 0.77MB + Engine InnoDB
wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_sc_order_coupon_meta_lookup: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_zapier_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wclsi_item_attribute_sets: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_wclsi_item_categories: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wclsi_item_e_commerce: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wclsi_item_images: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_wclsi_item_prices: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wclsi_item_shops: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wp_wclsi_items: Data: 0.02MB + Index: 0.17MB + Engine InnoDB
wp_wclsi_tax_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wcpdf_invoice_number: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wcu_modules: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wcu_modules_type: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcu_usage_stat: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wdp_order_items: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wdp_orders: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wdp_rules: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wfBlockedIPLog: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfBlocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wfConfig: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
wp_wfCrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfFileChanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfFileMods: Data: 23.56MB + Index: 0.00MB + Engine InnoDB
wp_wfHits: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wfHoover: Data: 16.52MB + Index: 3.52MB + Engine InnoDB
wp_wfIssues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wfKnownFileList: Data: 12.52MB + Index: 0.00MB + Engine InnoDB
wp_wfLiveTrafficHuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfLocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfLogins: Data: 0.11MB + Index: 0.03MB + Engine InnoDB
wp_wfNotifications: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_wfPendingIssues: Data: 0.16MB + Index: 0.06MB + Engine InnoDB
wp_wfReverseCache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfSNIPCache: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wfStatus: Data: 0.33MB + Index: 0.19MB + Engine InnoDB
wp_wfTrafficRates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woo_ua_auction_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_bundled_itemmeta: Data: 0.27MB + Index: 0.31MB + Engine InnoDB
wp_woocommerce_bundled_items: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_exported_csv_items: Data: 0.08MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_gpf_google_taxonomy: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_pickup_locations_geodata: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_woocommerce_shipping_table_rates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_woo_bot: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_woo_bot_chat: Data: 3.52MB + Index: 0.00MB + Engine InnoDB
wp_wpf_filters: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpf_meta_keys: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wpf_meta_values: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wpf_meta_values_bk: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wpforms_payment_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wpforms_payments: Data: 0.02MB + Index: 0.14MB + Engine InnoDB
wp_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wplc_chat_msgs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wplc_chat_sessions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wplc_offline_messages: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wplc_webhooks: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpmailsmtp_debug_events: Data: 3.52MB + Index: 0.00MB + Engine InnoDB
wp_wpmailsmtp_emails_log: Data: 4.52MB + Index: 2.34MB + Engine InnoDB
wp_wpmailsmtp_emails_queue: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpml_mails: Data: 0.20MB + Index: 0.02MB + Engine InnoDB
wp_wps_hit: Data: 0.06MB + Index: 0.14MB + Engine InnoDB
wp_wps_index: Data: 31.56MB + Index: 56.66MB + Engine InnoDB
wp_wps_key: Data: 1.52MB + Index: 1.52MB + Engine InnoDB
wp_wps_object_term: Data: 2.52MB + Index: 7.95MB + Engine InnoDB
wp_wps_object_type: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wp_wps_query: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wps_uri: Data: 0.06MB + Index: 0.05MB + Engine InnoDB
wp_wps_user_agent: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wsal_metadata: Data: 11.52MB + Index: 21.13MB + Engine InnoDB
wp_wsal_occurrences: Data: 1.52MB + Index: 0.70MB + Engine InnoDB
wp_wsal_options: Data: 0.14MB + Index: 0.02MB + Engine InnoDB
wp_wt_iew_action_history: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
wp_wt_iew_cron: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wt_iew_ftp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wt_iew_mapping_template: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wysija_campaign: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wysija_campaign_list: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wysija_custom_field: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wysija_email: Data: 0.20MB + Index: 0.00MB + Engine InnoDB
wp_wysija_email_user_stat: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wysija_email_user_url: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wysija_form: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wysija_list: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wysija_queue: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wysija_subscriber_ips: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wysija_url: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wysija_url_mail: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wysija_user: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wysija_user_field: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wysija_user_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wysija_user_list: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_yith_pos_register_sessions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_yith_wapo_addons: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_yith_wapo_blocks: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_yith_wcact_auction: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_yith_wcaf_affiliates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_yith_wcaf_clicks: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_yith_wcaf_commission_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_yith_wcaf_commissions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_yith_wcaf_payment_commission: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_yith_wcaf_payment_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_yith_wcaf_payments: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_yith_wcbm_badge_rules_associations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_yith_wcwl: Data: 0.09MB + Index: 0.05MB + Engine InnoDB
wp_yith_wcwl_lists: Data: 0.08MB + Index: 0.16MB + Engine InnoDB
wp_yith_ywpar_points_log: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
wp_yith_ywrac_email_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_yoast_expiring_store: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_yoast_indexable: Data: 3.52MB + Index: 1.05MB + Engine InnoDB
wp_yoast_indexable_hierarchy: Data: 0.25MB + Index: 0.31MB + Engine InnoDB
wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yoast_primary_term: Data: 0.19MB + Index: 0.20MB + Engine InnoDB
wp_yoast_prominent_words: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_yoast_seo_links: Data: 0.33MB + Index: 0.45MB + Engine InnoDB
wp_yoast_seo_meta: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
wp_ywdpd_exclusion_list_table: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_ywdpd_rule_products: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_ywdpd_rules: Data: 0.02MB + Index: 0.03MB + Engine InnoDB Post Type Counts

amn_mi-lite: 1
aoc_popup: 1
attachment: 12766
atum_purchase_order: 1
atum_supplier: 1
aw_workflow: 10
br_product_filter: 5
br_product_tab: 71
br_tabs_location: 72
cfw_acr_emails: 3
custom_css: 3
cwginstocknotifier: 861
echo_kb_faq: 3
epkb_post_type_1: 367
err-review-reminders: 51
es_template: 2
faq: 6
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fusion_form: 1
fusion_tb_section: 1
jetpack_migration: 2
job_listing: 4
logocarousel: 1
mailpoet_page: 1
nav_menu_item: 202
oembed_cache: 26
owl-carousel: 2
page: 98
popup: 1
popup_theme: 8
post: 161
postman_sent_mail: 4
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pos_receipt: 1
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pos_session: 1
pos_temp_order: 1
product: 2868
revision: 20
safecss: 1
sa_slider: 1
services: 1
shop_coupon: 38
shop_options: 1
shop_order: 17903
shop_order_refund: 221
slide: 21
slider: 4
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tasty_link: 3
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vxc_zoho: 1
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wapl: 1
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wc_instagram_catalog: 4
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wc_order_email: 3
wc_order_status: 28
wc_pickup_location: 1
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wc_user_membership: 1
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wpcf7_contact_form: 3
wpcode: 2
wphb_minify_group: 16
wpmm_theme: 2
wp_global_styles: 1
wysijap: 1
yith-pos-receipt: 1
yith-wcbm-badge: 108
yith-wcgpf-feed: 3
ywdpd_discount: 74
ywpar-earning-rule: 2
ywpi-pdf-template: 8 Security

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔ Active Plugins (58)

Cart Popup for WooCommerce: by XootiX – 1.8.2
FiboSearch - AJAX Search for WooCommerce: by FiboSearch Team – 1.33.0
All-In-One Security (AIOS): by TeamUpdraft
DavidAnderson – 5.4.9

AutomateWoo: by WooCommerce – 6.2.0
Back In Stock Notifier for WooCommerce | WooCommerce Waitlist Pro: by ProPluginsLab by CodeWooGeek – 7.2.1
Bulk Edit Products, Prices & Attributes for Woocommerce: by ELEXtensions – 2.2.1
PH Canada Post Shipping Plugin for WooCommerce with Print Label: by PluginHive – 3.3.7
Checkout Address Autocomplete for WooCommerce: by eCreations – 2.0.7
Payment Gateway Based Fees and Discounts for WooCommerce: by Tyche Softwares – 3.1.0
Contact Form 7: by Rock Lobster Inc. – 6.1.6
DOOFINDER Search and Discovery for WP & WooCommerce: by Doofinder – 2.15.2
GTM4WP - A Google Tag Manager (GTM) plugin for WordPress: by Thomas Geiger – 1.22.3
Easy Product Bundles for WooCommerce: by Product Bundles Team – 6.16.0
Avada Builder: by ThemeFusion – 3.14.1
Avada Core: by ThemeFusion – 5.14.1
Heartbeat Control by WP Rocket: by WP Rocket – 2.0.1
IgniteWoo Updater: by IgniteWoo.com – 3.1.1 – Network enabled
Klaviyo: by Klaviyo
Inc. – 3.8.0

Offcanvas Menu: by Enweby – 1.0.8
Order Export & Order Import for WooCommerce: by WebToffee – 2.7.4
Product Import Export for WooCommerce: by WebToffee – 2.6.4
WooCommerce Product Tab Manager: by BeRocket – 3.0.9.5
Payment Plugins for PayPal WooCommerce: by Payment Plugins
support@paymentplugins.com – 2.0.19

reCaptcha for WooCommerce: by I Thirteen Web Solution – 2.69
Slider Revolution: by ThemePunch – 6.7.39
Search By SKU - for Woocommerce: by Unroll Digital – 0.8.0
Shopper Approved Reviews: by Shopper Approved – 2.2.2
Sort Products for WooCommerce: by Extify Plugins – 1.1.5
Trustpilot-reviews: by Trustpilot – 3.16.0
Ajax add to cart for WooCommerce: by QuadLayers – 2.6.4
Cart Abandonment Recovery for WooCommerce: by Brainstorm Force – 2.1.2
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Enabled Features: analytics
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Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2
Retention period: 30 days
Level threshold: –
Log directory size: 54 MB WC Pages

Shop base: ❌ Page not set
Cart: #1886 - /cart/ - Contains the [woocommerce_cart] shortcode
Checkout: #1887 - /checkout/ - Contains the [woocommerce_checkout] shortcode
My account: #1888 - /my-account/ - Contains the [woocommerce_my_account] shortcode
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Override: wp-content/themes/Avada-Child-Theme/woocommerce/emails/customer-on-hold-order.php
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Override: wp-content/themes/Avada/woocommerce/single-product/tabs/description.php Admin

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Daily Cron: ✔ Next scheduled: 2026-06-17 19:14:45 -04:00
Options: ✔
Notes: 194
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Complete: 422,931
Oldest: 2026-05-17 20:05:21 -0400
Newest: 2026-06-17 10:21:04 -0400

Pending: 216
Oldest: 2026-06-16 15:59:04 -0400
Newest: 2026-06-22 07:53:18 -0400

Failed: 19
Oldest: 2026-05-25 02:28:49 -0400
Newest: 2026-06-14 19:51:58 -0400

Canceled: 3
Oldest: 2026-06-12 02:40:41 -0400
Newest: 2026-06-17 06:35:39 -0400 Status report information

Generated at: 2026-06-17 10:26:12 -04:00
`

Plugin Support

Frank Remmy (woo-hc)

(@frankremmy)

1 day, 10 hours ago

Hi @akhterim,

Thanks, this is really helpful, that log is actually a fairly new built-in WooCommerce diagnostic specifically meant to trace what happens during checkout, so it’s a good sign it’s available here.

A couple of things I’d like to see before narrowing this down further:

Could you share the complete place-order-debug log for that test order, rather than just the first two entries? It only shows “Place Order flow initiated” and “Session updated with checkout data and totals calculated,” with nothing after, no order-creation step, no payment step, no email step. If that’s genuinely where it stops, that’s an important clue; if there’s more below it that just didn’t get copied, that’ll show us exactly where things go wrong. Please share it via https://pastebin.com/ to keep the forum clean.

Also: what status did that test order end up in right after you placed it (pending payment, processing, on-hold, failed, etc.)? That tells us which specific email should have fired.

And one more: which payment method did you use for that test order? I noticed a PHP deprecation warning from “WooCommerce Custom Payment Gateways” (by Mehdi Akram) logged during that same checkout, so it’d help to know whether that gateway was actually involved in this particular test.

Looking forward to your response.

Thread Starter

akhterim

(@akhterim)

1 day, 10 hours ago

FYI:

Cancelled order emails are firing.

Here is the complete log as per my understanding

2026-06-17 10:58:12 – DEBUG – [Shortcode #1] Place Order flow initiated CONTEXT: {“order_uid”:”d17b04c3-0f31-4574-88d4-bb5fa2e82b70″,”store_url”:”https://www.bullionmart.ca”,”last_error”:{“type”:2,”message”:”search_by_sku(): Argument #2 ($query_vars) must be passed by reference, value given”,”file”:”/nas/content/live/bullionmart/wp-includes/class-wp-hook.php”,”line”:341},”backtrace”:[{“file”:”/nas/content/live/bullionmart/wp-content/plugins/woocommerce/includes/class-wc-checkout.php”,”line”:1310,”function”:”wc_log_order_step”},{“file”:”/nas/content/live/bullionmart/wp-content/plugins/woocommerce/includes/class-wc-ajax.php”,”line”:597,”function”:”process_checkout”,”class”:”WC_Checkout”,”type”:”->”},{“file”:”/nas/content/live/bullionmart/wp-includes/class-wp-hook.php”,”line”:341,”function”:”checkout”,”class”:”WC_AJAX”,”type”:”::”}],”remote-logging”:false} 2026-06-17 10:58:12 – DEBUG – [Shortcode #2] Session updated with checkout data and totals calculated CONTEXT: {“order_uid”:”d17b04c3-0f31-4574-88d4-bb5fa2e82b70″,”store_url”:”https://www.bullionmart.ca”,”last_error”:{“type”:8192,”message”:”Creation of dynamic property WC_Custom_Payment_Gateway_5::$enable_for_methods is deprecated”,”file”:”/nas/content/live/bullionmart/wp-content/plugins/woocommerce-custom-payment-gateways/class-wc-custom_payment_gateway_5.php”,”line”:32},”backtrace”:[{“file”:”/nas/content/live/bullionmart/wp-content/plugins/woocommerce/includes/class-wc-checkout.php”,”line”:1327,”function”:”wc_log_order_step”},{“file”:”/nas/content/live/bullionmart/wp-content/plugins/woocommerce/includes/class-wc-ajax.php”,”line”:597,”function”:”process_checkout”,”class”:”WC_Checkout”,”type”:”->”},{“file”:”/nas/content/live/bullionmart/wp-includes/class-wp-hook.php”,”line”:341,”function”:”checkout”,”class”:”WC_AJAX”,”type”:”::”}],”remote-logging”:false} 2026-06-17 10:58:12 – DEBUG – [Shortcode #3] Checkout posted data validated CONTEXT: {“payment_method”:”wccpg4″,”order_uid”:”d17b04c3-0f31-4574-88d4-bb5fa2e82b70″,”store_url”:”https://www.bullionmart.ca”,”last_error”:{“type”:8192,”message”:”Creation of dynamic property WC_Custom_Payment_Gateway_5::$enable_for_methods is deprecated”,”file”:”/nas/content/live/bullionmart/wp-content/plugins/woocommerce-custom-payment-gateways/class-wc-custom_payment_gateway_5.php”,”line”:32},”backtrace”:[{“file”:”/nas/content/live/bullionmart/wp-content/plugins/woocommerce/includes/class-wc-checkout.php”,”line”:1333,”function”:”wc_log_order_step”},{“file”:”/nas/content/live/bullionmart/wp-content/plugins/woocommerce/includes/class-wc-ajax.php”,”line”:597,”function”:”process_checkout”,”class”:”WC_Checkout”,”type”:”->”},{“file”:”/nas/content/live/bullionmart/wp-includes/class-wp-hook.php”,”line”:341,”function”:”checkout”,”class”:”WC_AJAX”,”type”:”::”}],”remote-logging”:false} 2026-06-17 10:58:14 – DEBUG – [Shortcode #4] Validated/Created customer and created order object CONTEXT: {“order_id”:116887,”payment_method”:”Interac eTransfer”,”billing”:{“country”:”CA”,”state”:”ON”},”shipping”:{“country”:”CA”,”state”:”ON”},”used_coupons”:[],”totals”:{“subtotal”:1,”shipping”:”0″,”tax”:”0″,”discount”:”0″,”total”:”1.00″},”cart_items”:[{“id”:66257,”product_id”:47914,”variation_id”:0,”quantity”:1}],”shipping_methods”:[{“id”:”local_pickup”,”label”:”Pickup from Store”}],”order_uid”:”d17b04c3-0f31-4574-88d4-bb5fa2e82b70″,”store_url”:”https://www.bullionmart.ca”,”last_error”:{“type”:2,”message”:”search_by_sku(): Argument #2 ($query_vars) must be passed by reference, value given”,”file”:”/nas/content/live/bullionmart/wp-includes/class-wp-hook.php”,”line”:341},”backtrace”:[{“file”:”/nas/content/live/bullionmart/wp-content/plugins/woocommerce/includes/class-wc-checkout.php”,”line”:1356,”function”:”wc_log_order_step”},{“file”:”/nas/content/live/bullionmart/wp-content/plugins/woocommerce/includes/class-wc-ajax.php”,”line”:597,”function”:”process_checkout”,”class”:”WC_Checkout”,”type”:”->”},{“file”:”/nas/content/live/bullionmart/wp-includes/class-wp-hook.php”,”line”:341,”function”:”checkout”,”class”:”WC_AJAX”,”type”:”::”}],”remote-logging”:false} 2026-06-17 10:58:15 – DEBUG – [Shortcode #5] woocommerce_checkout_order_processed hook ran successfully CONTEXT: {“order_id”:116887,”payment_method”:”Interac eTransfer”,”billing”:{“country”:”CA”,”state”:”ON”},”shipping”:{“country”:”CA”,”state”:”ON”},”used_coupons”:[],”totals”:{“subtotal”:1,”shipping”:”0″,”tax”:”0″,”discount”:”0″,”total”:”1.00″},”cart_items”:[{“id”:66257,”product_id”:47914,”variation_id”:0,”quantity”:1}],”shipping_methods”:[{“id”:”local_pickup”,”label”:”Pickup from Store”}],”order_uid”:”d17b04c3-0f31-4574-88d4-bb5fa2e82b70″,”store_url”:”https://www.bullionmart.ca”,”last_error”:{“type”:2,”message”:”search_by_sku(): Argument #2 ($query_vars) must be passed by reference, value given”,”file”:”/nas/content/live/bullionmart/wp-includes/class-wp-hook.php”,”line”:341},”backtrace”:[{“file”:”/nas/content/live/bullionmart/wp-content/plugins/woocommerce/includes/class-wc-checkout.php”,”line”:1363,”function”:”wc_log_order_step”},{“file”:”/nas/content/live/bullionmart/wp-content/plugins/woocommerce/includes/class-wc-ajax.php”,”line”:597,”function”:”process_checkout”,”class”:”WC_Checkout”,”type”:”->”},{“file”:”/nas/content/live/bullionmart/wp-includes/class-wp-hook.php”,”line”:341,”function”:”checkout”,”class”:”WC_AJAX”,”type”:”::”}],”remote-logging”:false}

Thread Starter

akhterim

(@akhterim)

1 day, 9 hours ago

Hello

I have figured out the issue. There was a line of code written in function.php file which may not be compatible to the latest woocommerce version. I have commented that out and things went back to normal.

I need help in one more issue, when we click on the place order button on checkout page, it takes around 15 to 30 seconds to process. This is also very crucial. Please help.

Plugin Support

shahzeen(woo-hc)

(@shahzeenfarooq)

20 hours, 10 minutes ago

Hi @akhterim!

Thank you for the update, and I’m glad to hear that you were able to identify the cause of the email issue. It sounds like the custom code in your theme’s functions.php file was interfering with the email trigger, and commenting it out resolved the problem.

Regarding the checkout delay issue, since this is a separate concern from the original topic, could you please create a new support thread for it? Keeping each issue in its own thread helps us track problems more effectively and ensures that future users can more easily find relevant solutions.

Thank you for understanding and cooperation.

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