Emails are sent to spam?

  • Resolved campkins

    (@campkins)


    6 years, 8 months ago

    I have yet to activate the emails but overall the plugin looks very promising.

    However, I am seeing all test emails are being sent to the spam folder.

    My worry is that abandoned customers will never receive the email to recover.

    Is there a way to change the location it was sent from?

    I know you can set who the email is sent from and reply etc but it still shows from same location.

    Thanks

Viewing 1 replies (of 1 total)
  • Plugin Support CartFlows Team

    (@cartflows)

    6 years, 8 months ago

    Hello @campkins

    Thank you for showing the interest in Cart Abandonment plugin.

    Yes, you can set From Email and Reply-To address from the settings tab. Please check this screenshot for the reference.

    We are always ready and happy to resolve your problem ASAP on the priority.

    If you will face the issue you can create a support ticket from here so that our technical experts can sort out this real quickly.

    Thank you for your patience.

    We love to serve you better.

Viewing 1 replies (of 1 total)

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