emails are not being sent

  • Resolved MadaBirau

    (@madabirau)


    3 years, 11 months ago

    Hi,

    There’s an issue where we are not receiving email. The booking are going though but the email are not being received by neither the admins nor the people who made the reservations.

    The error says “Error. El correo no ha sido enviado. Se ha encontrado un error. SMTP error: Could not authenticate”

    Is there something we need to do from our side or is a bug that needs fixing?

    Thank you,
    Denisa

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Author wpdevelop

    (@wpdevelop)

    3 years, 11 months ago

    Hello.

    Please note, Booking Calendar is use standard WordPress wp_mail function for sending emails. This function can be overridden by other plugins.

    Please check this troubleshooting instruction https://wpbookingcalendar.com/faq/no-emails/

    The most probably you need to check the point #5 from this instruction and install WP Mail SMTP plugin which is ‘sending emails via php’ option and it can resolve that issue.

    If you have already use some smtp plug-in, then please recheck settings of such plugin. Or contact support of this plugin relative correct configuration of smtp settings in this plugin.
    Thank you.

Viewing 1 replies (of 1 total)

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