email when subscription expire

  • Resolved mil90hel

    (@mil90hel)


    9 years, 1 month ago

    Hi,

    I wanna ask if I do something wrong. First of all I LOVE PMS. Right now using FREE version.

    I have email notification when new user starts to use and pay for subscription.
    works OK and it is automatic.
    The second is when I cancel their subscription.
    works OK and email is automaticly delivered.
    Problem is with the third obtion when subscriptions expire. It sends automaticly email about receiving the payment /the first one/ and not that subscription is expired.

    Could you help me with that?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Teodor Cosofret

    (@teodor-cosofret)

    9 years, 1 month ago

    Hi,

    Thank you for reaching out to us.

    Did you tried to deactivate all other plugins and use a Default WordPress theme? Maybe there is a theme/plugin conflict. This is happening in Live or Test mode?

    Please open a support ticket regarding this issue.

    I will wait for your ticket and we will continue our conversation there.

    Best regards,

    Thread Starter mil90hel

    (@mil90hel)

    9 years, 1 month ago

    I am using live mode, default theme and I have deactivated all plugins. Today arrived the same email. When I change the date manualy the right email is delivered. Only when it expires automaticly wrong email is delivered.
    Ive created ticket but no response since then.

    Teodor Cosofret

    (@teodor-cosofret)

    9 years, 1 month ago

    Hi,

    Monday there will be an update for PMS that will fix this issue. Update to the latest version and do a test payment to see if you are receiving the correct email notification.

    I will mark this thread as resolved.

    Best regards,

Viewing 3 replies - 1 through 3 (of 3 total)

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