Hi @agenceamar,
We sincerely apologize for the inconvenience this has caused you.
Regarding the Email Variables: We have tested the latest version of WPCafe in our local environment. While the booking time appears correctly https://prnt.sc/2KnglTL2btC6, we confirmed that the status is not displaying. We have already forwarded this issue to our development team for a fix.
Regarding Seat Capacity: If you set a total capacity of 20 with slots from 8 AM to 2 PM, a booking made for the 8 AM–9 AM slot should only block that specific time. The subsequent slots (9 AM, 10 AM, etc.) should remain available for other users. If your site is blocking the entire day instead of just the slot, then please reach us more via landing page so that we can deeply check your environement.
Regarding the ‘Until Then’ Issue: The error ‘the end time must be after the start time’ indicates that the end time must be later than the start time. For example, if the start time is 8:00 AM, the end time must be 8:01 AM or later but it can’t be 12/1/2… AM. Please double-check your time selection.
I hope you get it.
Thanks for being with us.
Best Regards,
M Mahbub
Thread Starter
Marvin
(@agenceamar)
Hi
I still confirm the booking time doesn’t appear. My guess is it’s related to end time option, since I deactivated on my side, as it’s not working for me, as stated before.
Regarding the seat capacity, you can test it on test.mon-restau.com/reservation. The capacity is 100. You can check it on any date, except on the 28th, when I already have 2 bookings made (1 of 35 seats and 1 of 4 seats). You will notice that for this date, no matter what the time is, the seat capacity is never 100, it’s 61(100-35-4), despite I didn’t book all the day.
By the way, I just noticed that no time slot is available for today, which should not be the case at all, so new issue found.
Regarding the until then issue, I still confirm the error message appears even though the end time is after the start time. After you check for the seat capacity, I can activate the end time option so we can double check together.
Regards
Marvin
Hi @agenceamar,
Thank you for the detailed explanation and for sharing the test URL, it really helps.
We’d like to clarify one important point regarding seat capacity behavior in WPCafe. In WPCafe, the seat/guest capacity (for example, 100 guests) is calculated as a per-day total capacity, not based on individual time slots.
That means if bookings are made at any time during the day, the booked seats are deducted from the total daily capacity, which is why on the 28th you’re seeing 61 available seats (100 − 35 − 4), regardless of the selected time.
So, this behavior is currently expected and works based on daily guest limits, not time-slot-wise limits.
Regarding the other issues you mentioned (booking time not appearing, today’s time slots missing, and the end time / “until then” error), we’ll need to investigate these more deeply from your site environment and settings.
For a more detailed discussion and hands-on checking, we kindly request you to check our landing page and reach out to us more. That will allow our team to properly review your setup and assist you more effectively.
We’re here to help and will do our best to resolve the remaining issues once we can look into them closely.
Looking forward to your response.
Best regards,
M Mahbub
Thread Starter
Marvin
(@agenceamar)
Hi dear
Regarding the seat capacity, what’s the logic behind your setup? I mean, if I have 20 seats available, and someone makes a reservation for 20 people in the morning, why should it not be possible to make another reservation in the evening? I really don’t get it.
Besides, are there configurable time slots limits?
For other concerns, I’m heading to your LP right now.
Thanks
Hi @agenceamar,
You’re absolutely right, and we sincerely apologize for the earlier confusion. WPCafe seat capacity works on an hourly basis, not as a full-day limit. For example, if you set 100 guests per hour and one time slot is booked with 39 guests, that specific hour should show 61 remaining seats, while other time slots should still show 100.
However, in your case on January 28, the system is showing 61 remaining seats across all hourly slots, which is not expected behavior. We tested this scenario on our end and it’s working correctly, so the behavior on your site appears abnormal.
As a quick check, could you please try changing your date format to MM-DD-YYYY and see if the issue persists? This will help us rule out any date-format-related conflicts.
It’s currently midnight on our end, but please rest assured, we’ll review this thoroughly and get back to you as soon as possible with more findings.
Thanks a lot for your patience and for pointing this out so clearly.
Best regards,
M Mahbub
