Email Variables

  • Resolved masterb01

    (@masterb01)


    9 months, 3 weeks ago

    Hi,

    I am trying to create a custom confirmation email. I created my own HTML template with CSS and the display is fine.

    I am able to display the event name simply by having “Event Name” present.

    However despite all attempts, I cannot get the users name/firstname & lastname in my template.

    I have tried all of the following:

    • user name
    • {user_name}
    • {{user_name}}
    • First Name / first name
    • {first_name}

    None of the above works. Is there some documentation around how to do this and what variables are exposed?

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  • Plugin Support epsupport

    (@epsupport)

    9 months, 2 weeks ago

    Thanks for reaching out to us.

    The User Name variable is not available in the Booking Confirmation Email sent to the user, though it is supported in the Admin Confirmation Email. The variables (user_name), (user_first_name), and (user_last_name) are listed under the available fields for the Admin Booking Confirmation Email only. 

    We have forwarded your request to add the user_name variable in the booking confirmation email to our planning and development team for further consideration and action.

    If you have any further questions, please don’t hesitate to reach out to us.

Viewing 1 replies (of 1 total)

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