Email Sync does not work

  • Resolved Anonymous User 14018805

    (@anonymized-14018805)


    6 years, 6 months ago

    Hi,
    I connected my email account with IMAP, however I cannot see emails when a user write to me.

    There something I’m not understanding about this?

    Thanks

Viewing 5 replies - 1 through 5 (of 5 total)
  • Mehedi Hasan

    (@thebengalboy)

    6 years, 6 months ago

    Hello @blackster000

    You need to have both the SMTP and IMAP connected.You can enable SMTP under: Dashboard-> WPERP-> Settings -> Emails -> SMTP

    And connect the IMAP from Dashboard-> WPERP -> Settings -> CRM -> Email Connectivity -> IMAP Connection

    You can use the Gmail connection as well rather than the IMAP, in that case, you’ll need to have ‘lees secure mode’ enabled of your Gmail account.

    Thanks

    alphonse

    (@mktgmgr101)

    6 years, 4 months ago

    We only use gmail connection if our email is based on gmail system right? I used the webserver’s SMTP/IMAP connection.. still no synching.. any suggestions? thanks

    Mehedi Hasan

    (@thebengalboy)

    6 years, 4 months ago

    Hello @mktgmgr101

    It requires both to be connected. SMTP is being used for outgoing emails and the IMAP or Gmail connection is for the inbound emails.

    Thanks

    alphonse

    (@mktgmgr101)

    6 years, 4 months ago

    thanks mehedi.. sorry it is me also that sent you an email using alphonse..@etnmultimedia.. i replied and sent you the login creds..

    Thanks.. 🙂

    Mehedi Hasan

    (@thebengalboy)

    6 years, 4 months ago

    Hello @mktgmgr101

    Thanks for contacting us. We’ll get your issue resolved very soon 🙂

    Thanks

Viewing 5 replies - 1 through 5 (of 5 total)

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