Email sent to the host

  • Resolved kthang91

    (@kthang91)


    3 months ago

    Hello Developers,

    I’ve spent over an hour searching for how to set up email notifications for new appointments. I’ve found that the default is being set to the administrator user.

    Although in General Settings -> Admin Email I’ve set a completely different email address than the administrator’s.

    I checked the event’s Email Notification Settings and there’s a Booking Confirmation Email to Organizer (You) option -> however, this is only CC’d. It still sends to the administrator’s email and CCs the custom email.

    So, how can I finally set up the email to be sent to a custom email instead of the default administrator email?

    Thank you.

Viewing 1 replies (of 1 total)
  • Plugin Support Ruman Ahmed

    (@algorithmsunlocks)

    2 months, 2 weeks ago

    Hello @kthang91,

    Thank you for sharing the detailed information. If you are referring to event email notifications, please note that these emails are sent to both the Organizer (Host) of the event and the Attendee.

    Since you’re receiving the notification emails at your administrator email address, this is likely because the Host you created is using the same email address as the admin. As a result, the booking notification is being delivered to that same inbox.

    To test this properly, please create a new Host with a different email address, then book an event for that Host. This should reflect the expected behavior correctly.

    Before proceeding, also ensure that you have connected a proper email-sending service using an SMTP plugin such as FluentSMTP. This helps ensure reliable email delivery.

    Hopefully, this clarifies the behavior and helps resolve the issue. Please let me know if you have any further questions or if there’s anything else I can assist you with.

    Best regards!
    Ruman Ahmed.

Viewing 1 replies (of 1 total)

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