Email notifications are not working

  • Resolved oblakodev

    (@oblakodev)


    4 years, 7 months ago

    I have an issue with the email notifications with this plugin. I just enabled the option “Enable Notifications Emails” but they are not been sent to the recipients. Is there something else I need to setup?

    Thanks

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author storepro

    (@storepro)

    4 years, 7 months ago

    Hi @oblakodev

    Thanks for reporting the issue!

    I’m sorry to hear that you’re having issues with email delivery.

    We are checking the issue right now we will send you an update as soon as possible

    Thanks
    Sarun

    Plugin Author storepro

    (@storepro)

    4 years, 7 months ago

    Hi @oblakodev

    We have investigated the issue further and we could not replicate the issue. The email notification is successfully sending to the recipients.

    Please try to enable any email login plugins(eg: WP Mail Logging, Email Log ) and check the logs if the notification is sending or not.

    If you are still facing the issue, We recommended deactivating the Subscriptions Renewal Reminders plugin and activate it again(*Note: No need to delete the plugin)

    Thanks,
    Navas

    Thread Starter oblakodev

    (@oblakodev)

    4 years, 7 months ago

    Hi,

    I tried to activate the plugin again, but still have the same problem. I installed WP mail log plugin but the emails are not been sending.

    Is there any chance that you can give remote support with anydesk, so we can double check this issue?

    Plugin Author storepro

    (@storepro)

    4 years, 7 months ago

    Hi @oblakodev

    This is Matt, Thanks for contacting us with your request for help. We’d be very happy to help you out. We just need to tackle the below things in order for our team of heroes to get to work:

    If you have a staging site, then access to that would also be sufficient. We will also need to get temporary admin login details for your site.

    You can send an email to agent@storepro.io then we will look at that issue as soon as possible.

    Thanks
    Matt

Viewing 4 replies - 1 through 4 (of 4 total)

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