Email Notification Issues

  • tkamen

    (@tkamen)


    7 years, 1 month ago

    During testing everything worked fine, but as soon as we went live with this plugin, order notification emails are not coming through. I made sure nothing is blocking the emails, and right now I am not sure what the issue could be. Any suggestions would be great.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Contributor Alexander C.

    (@alexanderfoxc)

    7 years, 1 month ago

    Hi.

    Have you tried to enable debug log and see what’s in there? When notification email is sent, there is a line in debug log that looks like this:

    [03/26/2019 4:34 PM] - Notification email sent to buyer: user@example.com, From email address used: sales@example.com
[03/26/2019 4:34 PM] - Notification email sent to seller: seller@example.com, From email address used: sales@example.com

    If your debug log would have similar lines – it means plugin sends emails properly. It cannot control whether those are actually delivered or not, obviously.

    • This reply was modified 7 years, 1 month ago by Alexander C..
    Thread Starter tkamen

    (@tkamen)

    7 years, 1 month ago

    Thanks for that tip. I have enable debugging and will wait for another purchase to be made and see what it says.

    Thread Starter tkamen

    (@tkamen)

    7 years, 1 month ago

    I enabled Debugging when suggested to do so, we received an order on 3/29 and nothing was logged. This is what is currently in the Debug file.

    [04/03/2019 10:32 PM] – Stripe Payments debug log file

    Any other suggestions @alexanderfoxc?

    Plugin Contributor Alexander C.

    (@alexanderfoxc)

    7 years, 1 month ago

    Might be an issue with file permissions on your server.

    Try to clean the log and view it once again. If date has changed it means plugin can write into log file.

    Also enable test mode and make a test payment, then have a look if the log is populated with payment info.

    Thread Starter tkamen

    (@tkamen)

    7 years, 1 month ago

    Doesn’t seem to be a file permission issue. The log shows today’s date after a reset. Flipping it to TEST works and orders/payments show in the log. I flipped it back to LIVE in hopes that maybe it flushes something out and things start to work again. Also while in TEST the emails that get sent to the Seller end up in Spam, while ones going to the Customer go in to the Inbox. Both are using the same email address to send from. I corrected this by whitelisting the address, but thought you would like to know of the issue.

Viewing 5 replies - 1 through 5 (of 5 total)

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