Email Notification Confusion

  • Resolved janetwhelan

    (@janetwhelan)


    2 weeks ago

    Forms are submitting fine but email notifications feel a bit inconsistent. Sometimes I get them, sometimes not. Not sure if it’s normal or something I missed in setup. Any tips? tnkz 👍

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Amjad Ali

    (@amjadali688)

    1 week, 6 days ago

    Hi @janetwhelan ,

    Thanks for reaching out!

    Sorry to hear that your form notifications are working inconsistently.

    To troubleshoot the issue, please first check that your form notification settings are configured correctly by following this guide: https://wpforms.com/docs/setup-form-notification-wpforms/

    If your notification settings are correct, the issue is likely because the emails sent from WordPress are not authenticated (unlike emails sent directly from dedicated email service providers). As a result, they are likely to be filtered by the receiving mail server.

    To resolve email delivery issues like this, you can configure a SMTP plugin on your site so that emails are sent as authenticated. We have an article with a list of recommended SMTP options and links to their setup tutorials.

    I hope this helps 🙂

    Plugin Support Amjad Ali

    (@amjadali688)

    1 week, 2 days ago

    Hi @janetwhelan ,

    We haven’t heard back from you in a few days, so I’m going to go ahead and close this thread for now. But if you’d like us to assist further, please feel welcome to continue the conversation.

    Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)

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