Email not going through

  • Resolved artcgeek

    (@artcgeek)


    1 year, 9 months ago

    How to resolve this issue? I thought I followed all of the steps. Thanks in advance!

    Versions:
    WordPress: 6.5.4
    WordPress MS: No
    PHP: 7.4.33
    WP Mail SMTP: 4.0.1

    Params:
    Mailer: sendinblue
    Constants: No
    API Key: Yes

    Debug:
    Email Source: WP Mail SMTP Mailer: Brevo unauthorized: not verified

Viewing 1 replies (of 1 total)
  • Plugin Support Darshana

    (@darshanaw)

    1 year, 9 months ago

    Hi @artcgeek,

    Thanks for reaching out & I apologize for the trouble!

    When you get a chance, please log into your Brevo account and try whitelisting your sites IPs (the IP address of the site where it’s hosted) and see if that resolves your issue.

    • To find your site IP(s), please use this tool and enter your domain name.
    • Then, go to Brevo security settings section (see link).
    • Add your site’s IP(s) to the “Authorize new IP address” section (see).

    Once you complete the above steps, try sending a test email (WP Mail SMTP -> Tools) from your WordPress site. Those changes may not take effect immediately. Sometimes, you may have to wait an hour or so for them to be reflected.

    I hope this helps. Thanks!

Viewing 1 replies (of 1 total)

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