email not coming in

  • Resolved Rich99

    (@rich99)


    7 years, 5 months ago

    Hello,

    This is agreat plugin, but this is odd. We have a webmail set up with the route domain – the contact form goes through. But, with the CC, both btinternet and gmail, just dont go through at all. Those emails just…disppear. Then, sometimes they do go through – but some dont. Its like its a 1 out of 10 lottery?

    Is there someway this would happen? Thanks

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Ethan Choi

    (@ethanchoi)

    7 years, 5 months ago

    Hi rich99,

    I’m sorry to hear you’re running into an email delivery issue. Unfortunately this is becoming increasingly common across the internet.

    This happens more often as email providers work to combat the rise in spam, sometimes blocking legitimate emails in the filtering process. However, you can address this by setting up SMTP which changes the way your emails are sent so that email providers understand that they’re legitimate.

    For more details on why this happens, as well as how to fix it, here’s our tutorial.

    I hope this helps! 🙂

    Jess Quig

    (@jquigam)

    7 years, 5 months ago

    Hi rich99,

    We haven’t heard from you in about a week, so I’m going to go ahead and close this thread. But if you still have questions about the details Ethan shared above, please feel welcome to continue the conversation.

    Thanks! 🙂

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘email not coming in’ is closed to new replies.