Email lock extension not working

  • Resolved patrickswayzee

    (@patrickswayzee)


    6 years, 11 months ago

    Hi there,

    I am currently using the download monitor with the email lock extension. On the staging site the email lock works perfectly and I’m able to download the brochure .pdf. But on the live site the email lock extension will not work. I’ve had WP Engine cache exclude the download links but it’s still not working on the live site. Any help or guidance would be greatly appreciated.

    Thank you,
    Patty Z

    The page I need help with: [log in to see the link]

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  • Eric Phillips

    (@nekvt)

    6 years, 10 months ago

    This kind of loop is indeed usually caused by page caching, see: Always No Access – Download Monitor.

    If you’re sure that you have wildcard exclusions (ie “/no-access/*”, “/download/*”) configured in your cache settings but are still experiencing this issue, please reach us at “support@download-monitor.com” for further assistance. Thanks!

Viewing 1 replies (of 1 total)

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