Email link from Shop purchase doesn’t work

  • Resolved pmcphail

    (@pmcphail)


    4 years, 9 months ago

    Hi everyone

    I am not sure if this is the same issue as I see reported in earlier posts – as I am not that technical 🙂

    I have a Woo Commerce shop, and when a customer makes a purchase for a digital product they are sent an email with the link. That link returns this error:
    {“code”:”rest_no_route”,”message”:”No route was found matching the URL and request method.”,”data”:{“status”:404}}

    I have had the team at WPsmtpMail have a look at it and they can’t see anything wring from their end, and have suggested I make post here.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Mirko P.

    (@rainfallnixfig)

    4 years, 8 months ago

    Hi @pmcphail,

    As a first step, could you please share your digital downloadable product settings as found under WooCommerce > Settings > Products > Downloadable products? You could use a tool like https://snipboard.io for easily sharing screenshots – please follow the instructions on that page, then paste the URL in this chat.

    Also, please share a copy of your site’s System Status. You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.

    Thanks!

    Thread Starter pmcphail

    (@pmcphail)

    4 years, 8 months ago

    Thanks Mirko @rainfallnixfig

    Link of Woo Commerce set up and report is below.
    https://www.dropbox.com/s/9h8f4uxc1pkmr5j/Screen%20Shot%202021-08-19%20at%209.10.22%20AM.png?dl=0

    
### WordPress Environment ###

WordPress address (URL): https://tkdcoaching.com
Site address (URL): https://tkdcoaching.com
WC Version: 5.6.0
REST API Version: ✔ 5.6.0
WC Blocks Version: ✔ 5.5.1
Action Scheduler Version: ✔ 3.2.1
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### WC Pages ###

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jupiter/woocommerce/checkout/terms.php
jupiter/woocommerce/content-product.php version 3.4.0 is out of date. The core version is 3.6.0
jupiter/woocommerce/loop/add-to-cart.php
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Generated at: 2021-08-19 09:12:16 +12:00
    Thread Starter pmcphail

    (@pmcphail)

    4 years, 8 months ago

    Found the solution thanks. In the Plugin WP-SMTP-MAIL there is a new setting for tracking emails. Once that was switched off the links work again.

    Plugin Support abwaita a11n

    (@abwaita)

    4 years, 8 months ago

    Glad to hear it – thanks for letting us know!

    As the thread is resolved, if you have any further questions, I recommend creating a new thread.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Email link from Shop purchase doesn’t work’ is closed to new replies.