I did some troubleshooting and I managed to view the email source codes.
Below is the email source code not shown in the email client
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Return-Path: <sgabc@gator4275.hostgator.com>
Delivered-To: query@sgabc.com
Received: from gator4275.hostgator.com
by gator4275.hostgator.com with LMTP
id 0EXzN1TaVF00CwAAugwvyQ
(envelope-from <sgabc@gator4275.hostgator.com>)
for <query@sgabc.com>; Wed, 14 Aug 2019 23:06:44 -0500
Return-path: <sgabc@gator4275.hostgator.com>
Envelope-to: query@sgabc.com
Delivery-date: Wed, 14 Aug 2019 23:06:44 -0500
Received: from sgabc by gator4275.hostgator.com with local (Exim 4.92)
(envelope-from <sgabc@gator4275.hostgator.com>)
id 1hy72C-000GHy-Rf
for query@sgabc.com; Wed, 14 Aug 2019 23:06:44 -0500
To: query@sgabc.com
Subject: abc Singapore “abc request”
X-PHP-Script: for ,
Message-Id: <E1hy72C-000GHy-Rf@gator4275.hostgator.com>
From: sgabc@gator4275.hostgator.com
Date: Wed, 14 Aug 2019 23:06:44 -0500
————————————————————
Below is shown in the email client
————————————————————
X-PHP-Originating-Script: 2711:class-phpmailer.php
Date: Thu, 15 Aug 2019 04:06:44 +0000
From: Aunt Low <query@sgabc.com>
Message-ID: <5127e16fe2b7c6934c65bd1dc140cf3c@www.sgabc.com>
X-Mailer: PHPMailer 5.2.22 (https://github.com/PHPMailer/PHPMailer)
MIME-Version: 1.0
Content-Type: text/plain; charset=UTF-8
From: Aunt Low <acertain@dseee.com>
Subject: abc request
Tel : 32223332
Message Body:
please quote the rates
—
This e-mail was sent from a contact form on abc Singapore (http://www.sgabc.com)
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What other plugins and theme do you use on the website?
Thanks for the reply
I am using the following plugins
All in One SEO Pack 3.2.3
All in one WP Security 4.3.9.4
Call Now Button 0.3.6
Contact Form 7 5.1.4
Easy Updates Manager 8.0.5
Excerpt for Pages 1.6
Genesis Featured Page Advanced 1.9.7
Genesis Simple Edits 2.2.2
Google Analyticator 6.5.4
Google XML Sitemaps 4.1.0
Simple Side Tab 1.2.1
Updraftplus 2.16.16.24
WP-Spamshield 1.9.21
Using the Theme Genesis 2.10.1
PHP version is 7.0
What email settings do you have in the Mail tab panel?
Hi
In the mail tab panel, I am using Mail, not Mail (2)
Note that I replaced the actual domain name with “abc” for security reasons as this is a public forum.
Thanks a lot!
To – query@sgabc.com
From – [your-name] <query@sgabc.com>
Subject – abc Singapore “[your-subject]”
Additional headers is empty
Message body as follows
From: [your-name] <[your-email]>
Subject: [your-subject]
Tel : [your-tel]
Message Body:
[your-message]
—
This e-mail was sent from a contact form on abc Singapore (http://www.sgabc.com)
Ok. Seeing the configuration and output, I have to conclude it is highly possible that hostgator is intervening and breaking the mail header structure by inserting a blank line into where it shouldn’t be. I suggest contacting the hostgator support.
