The first thing I can think of is to check the user’s spam folder and make sure the email is not being blocked. If that doesn’t help, please let us know.
i have exactly a same problem. Some solution?
I have the same issue, nothing is in the spam folder.
BR
Under settings > mail settings, make sure that the appropriate subject and body tags are filled in. If they are left blank, the email will not be sent.
I have the same problem.
When an user upload a file, the admin and the user get an email.
However when is the admin who transfers a file to a user, this user never gets an email notification.
Please make sure you fill out all emails in the email settings
Same Problem here…
all email filled out nicely (with text, titel etc)
– if ADMIN adds a file to user “xxx” (via admin menu), ADMIN will get an email
– user xxx does not get an email at all
checked with different email adresses (yahoo, gmail), spam folder checked.
could you please kindely advise ?
thanks alot !
We just released an update finally fixing this issue. This issue only affected the free version
please update: 2.6.2.5
