• Hi,
    I’m not sure if it’s because of the latest WordPress update.
    But i’m note able to open the customize email designer anymore.

    It just leave me with an empty page.
    https://ibb.co/8cmrCnp

    Would be great if anyone can help me solve this issue.

    Thanks,
    Chris

    The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 15 total)
  • hannah

    (@hannahritner)

    Hi Chris,
    I’m not able to duplicate this issue on my site. What theme are you using? I suggest deactivating your plugins to test if any are conflicting. Let me know if there’s no change!

    Best,
    Hannah

    I am having the same problem it seems. Using flatsome theme.

    DevTools failed to load SourceMap: Could not load content for /wp-content/themes/flatsome/inc/admin/kirki/modules/custom-sections/sections.css.map: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE
    DevTools failed to load SourceMap: Could not load content for /wp-content/themes/flatsome/inc/admin/kirki/controls/css/styles.css.map: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE
    DevTools failed to load SourceMap: Could not load content for /wp-content/themes/flatsome/inc/admin/kirki/assets/vendor/selectWoo/kirki.css.map: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE
    wp-color-picker-alpha.js?ver=3.0.45:112 Uncaught ReferenceError: wpColorPickerL10n is not defined
        at h.<computed>.<computed>._create (wp-color-picker-alpha.js?ver=3.0.45:112)
        at h.<computed>.<computed>.h.isFunction.a.<computed> [as _create] (widget.min.js?ver=1.11.4:11)
        at h.<computed>.<computed>._createWidget (widget.min.js?ver=1.11.4:11)
        at new h.<computed>.<computed> (widget.min.js?ver=1.11.4:11)
        at HTMLInputElement.<anonymous> (widget.min.js?ver=1.11.4:11)
        at Function.each (load-scripts.php?c=1&load[chunk_0]=jquery&ver=5.5:2)
        at n.fn.init.each (load-scripts.php?c=1&load[chunk_0]=jquery&ver=5.5:2)
        at n.fn.init.h.fn.<computed> [as wpColorPicker] (widget.min.js?ver=1.11.4:11)
        at i.ready (customize-controls.min.js?ver=5.5:2)
        at Object.<anonymous> (customize-controls.min.js?ver=5.5:2)
    _create @ wp-color-picker-alpha.js?ver=3.0.45:112
    h.isFunction.a.<computed> @ widget.min.js?ver=1.11.4:11
    _createWidget @ widget.min.js?ver=1.11.4:11
    h.<computed>.<computed> @ widget.min.js?ver=1.11.4:11
    (anonymous) @ widget.min.js?ver=1.11.4:11
    each @ load-scripts.php?c=1&load[chunk_0]=jquery&ver=5.5:2
    each @ load-scripts.php?c=1&load[chunk_0]=jquery&ver=5.5:2
    h.fn.<computed> @ widget.min.js?ver=1.11.4:11
    ready @ customize-controls.min.js?ver=5.5:2
    (anonymous) @ customize-controls.min.js?ver=5.5:2
    i @ load-scripts.php?c=1&load[chunk_0]=jquery&ver=5.5:2
    add @ load-scripts.php?c=1&load[chunk_0]=jquery&ver=5.5:2
    initialize @ customize-controls.min.js?ver=5.5:2
    h.Class @ customize-base.min.js?ver=5.5:2
    i @ customize-base.min.js?ver=5.5:2
    i @ customize-base.min.js?ver=5.5:2
    (anonymous) @ customize-controls.min.js?ver=5.5:2
    each @ load-scripts.php?c=1&load[chunk_0]=jquery&ver=5.5:2
    (anonymous) @ customize-controls.min.js?ver=5.5:2
    i @ load-scripts.php?c=1&load[chunk_0]=jquery&ver=5.5:2
    fireWith @ load-scripts.php?c=1&load[chunk_0]=jquery&ver=5.5:2
    ready @ load-scripts.php?c=1&load[chunk_0]=jquery&ver=5.5:2
    J @ load-scripts.php?c=1&load[chunk_0]=jquery&ver=5.5:2
    DevTools failed to load SourceMap: Could not load content for /wp-content/themes/flatsome/inc/admin/kirki/modules/tooltips/tooltip.css.map: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE
    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    Please try installing https://wordpress.org/plugins/enable-jquery-migrate-helper/ to see if that fixes the issue.

    Thread Starter welwan

    (@welwan)

    Hi Steven,

    I just tried with the ‘jquery helper’ but I’m still having the same issue.

    I use the flatsome theme btw.

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    OK. It was worth a try. 🙁

    Just a heads up – it also appears it broke our outgoing email notifications… I deactivated and deleted the plugin but the outgoing email still wasn’t being sent…

    There was an available update for both flatsome and woocommerce so I updated and that did fix the outgoing email but now I’m worried about reinstalling Kadence so if someone hears it is working with flatsome again I’ll give it a try!

    Hi,

    I have the same issue. it doesn’t open. With flatsome theme.

    Thread Starter welwan

    (@welwan)

    The only way it works for me is to go back to the older version of WordPress 5.4.2

    • This reply was modified 5 years, 8 months ago by welwan.
    Plugin Contributor Ben Ritner – Kadence WP

    (@britner)

    @welwan That sounds like you have a plugin that isn’t yet updated for the changes in WordPress 5.5 to jquery.

    Ben

    Has anyone gotten this to work again with the flatsome theme?

    hannah

    (@hannahritner)

    Hey @andrea2zscience,
    Are you using the latest version of Flatsome? See this post: https://wordpress.org/support/topic/plugin-not-working-with-flatsome-theme-2/

    Best,
    Hannah

    I am experiencing the exact same issue with Flatsome theme and Kadence Email Designer as Original Poster. Comes up blank which looks like it’s breaking the email designer from sending proper emails.

    Please, can you provide a solution? I went to the link and not finding the resolution. Please provide advise on how to resolve this Kadence Email Designer not working with Flatsome after newest update. Is there a fix? I updated Kadence version to latest but it did not resolve.

    Please provide a solution. Thanks

    hannah

    (@hannahritner)

    Hey @dmandos,
    What version of Flatsome theme are you using?

    Kindly,
    Hannah

    Hi @hannahritner

    Latest Flatsome version 3.13.1

    Plugin Contributor Ben Ritner – Kadence WP

    (@britner)

    Hey @dmandos

    I can’t recreate your issue using 3.13.1 have you tried deactivating plugins?

    Ben

Viewing 15 replies - 1 through 15 (of 15 total)

The topic ‘Email Designer is not opening’ is closed to new replies.