Email after 1st purchase

  • Resolved marocweb

    (@marocweb)


    4 years, 5 months ago

    Hi,

    I have configured the sending of an email after a 1st purchase. This email is never sent and I see in Help then System status; Scheduled tasks that email is always pushed to the next day.

    An idea ?

    Thanks.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Gui A. a11n

    (@guicmazeredo)

    4 years, 5 months ago

    Hi there @marocweb,

    Thanks for reaching out!

    Is the WooCommerce Customer in question listed as “Subscribed” in the MailPoet list. If they’re still “Unconfirmed”, the email may be scheduled but not sent until they confirm their subscription via email.

    Do you think this could be the case here?

    Thread Starter marocweb

    (@marocweb)

    4 years, 5 months ago

    Thank you for your reply.

    Indeed; the customer had the status “Unsubscribed”.

    So, if I understood correctly, sending an “After 1st purchase” email only works if and only if the customer has subscribed? That’s right?

    Plugin Support Gui A. a11n

    (@guicmazeredo)

    4 years, 5 months ago

    Hi there @marocweb,

    So, if I understood correctly, sending an “After 1st purchase” email only works if and only if the customer has subscribed? That’s right?

    That’s correct! That’s also valid for other types of emails sent by MailPoet (e.g. Newsletters, Post Notifications).

    Only subscribed contacts will receive your emails.

    I hope this clarifies!

    Thread Starter marocweb

    (@marocweb)

    4 years, 5 months ago

    Thanks. I will re-test

Viewing 4 replies - 1 through 4 (of 4 total)

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