Hi @naielah ,
Thanks for reaching out.
Sorry to hear you’re having trouble with your form notifications after the Elementor update.
If the forms are submitting correctly but the admin emails are not arriving, this is usually related to email delivery rather than the form itself.
To start troubleshooting, please check that your form notification settings are configured correctly by following our tutorial.
If your notification settings are correct, the issue is likely because the emails sent from WordPress are not authenticated (unlike emails sent directly from dedicated email service providers). As a result, they are likely to be filtered by the receiving mail server.
To resolve email delivery issues like this, you can configure a SMTP plugin on your site so that emails are sent as authenticated. We have an article with a list of recommended SMTP options and links to their setup tutorials.
I hope this helps 🙂
Hi,
I installed the SMTP plugin using Google workspace. During part of the process, I reached a page that said:
“wpmailsmtp.com wants to access your Google Account
This will allow wpmailsmtp.com to: read, compose, send and permanently delate all your email from Gmail.
Make sure you trust wpmailsmtp.com”
I clicked Allow but now I am concerned about the access this gives to my emails. Is there a way to stop this type of access and use the plugin or should I remove it?
Thank you.
