Elementor plugin crashed site

  • wcave

    (@wcave)


    1 week, 3 days ago

    I was trying to update our plugins and Elementor was part of it and when I ran the update I get the following error:

    There has been a critical error on this website. Please check your site admin email inbox for instructions. If you continue to have problems, please try the support forums.

    Learn more about troubleshooting WordPress.

    The site is down and I when I get the recovery link and log in I get the same error and cannot log into WordPress to disable the plugin

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Rachid

    (@tartamata)

    1 week, 2 days ago

    Start by renaming the Elementor plugin folder via FTP, this will deactivate it and allow you to access wp-admin again. Once you’re back in, you can reinstall Elementor from the dashboard.
    If the issue continues, rename the entire plugins folder to rule out a plugin conflict, then reactivate plugins one by one to find the cause.

    Thread Starter wcave

    (@wcave)

    1 week, 2 days ago

    What is the path to access via FTP?

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    1 week, 2 days ago

    Or use the file manager app in your *hosting control panel*.

    Rachid

    (@tartamata)

    1 week, 2 days ago

    Go to this path: public_html/wp-content/plugins/
    Inside that folder you’ll find elementor and possibly elementor-pro. Rename it there.

    Thread Starter wcave

    (@wcave)

    1 week, 2 days ago

    How do I access the “hosting control panel”?

    Thread Starter wcave

    (@wcave)

    1 week, 2 days ago

    I am trying to access public_html/wp-content/plugins/ but that will not go anywhere. I understand what you trying to have me do but I am unsure of how to get there.

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    1 week, 2 days ago

    “How do I access the “hosting control panel”?” Please contact your host.

    Rachid

    (@tartamata)

    1 week, 2 days ago

    How do I access the “hosting control panel”?

    https://mclinc.org/cpanel

    • This reply was modified 1 week, 2 days ago by Rachid.
Viewing 8 replies - 1 through 8 (of 8 total)

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