Please send me a link to your page.
Do you have an email address I can use for the login details? Not keen to post it on an open forum.
Please have a look at these two screen prints:
If I go to site health it shows the PHP memory limit is 512M but the value under elementor > system info is 96M. How do I correct this?
Do you have an email address I can use for the login details?
@elmarie Do not offer anyone login access on or off these forums. If @lianakap did accept that, and it always comes out, they would be permanently banned from this site. it’s that serious. I am sure you do not want to get them into trouble here.
Had they asked for that and to be clear, they did not do that, then this would be the reply to them:
While I know you have the best of intentions, it’s forum policy that you not ask users for admin or server access. Users on the forums aren’t your customers, they’re your open source collaborators, and requesting that kind of access can put you and them at high risk.
If they are paying customers (such as people who bought a premium service/product from you) then by all means, direct them to your official customer support system. But in all other cases, you need to help them here on the forums.
Thankfully are other ways to get information you need:
- Ask the user to install the Health Check plugin and get the data that way.
- Ask for a link to the http://pastebin.com/ or https://gist.github.com log of the user’s web server error log.
- Ask the user to create and post a link to their
- Walk the user through enabling WP_DEBUG and how to log that output to a file and how to share that file.
- Walk the user through basic troubleshooting steps such and disabling all other plugins, clear their cache and cookies and try again (the Health Check plugin can do this without impacting any site vistors).
- Ask the user for the step-by-step directions on how they can reproduce the problem.
You get the idea.
We know volunteer support is not easy, and this guideline can feel needlessly restrictive. It’s actually there to protect you as much as end users. Should their site be hacked or have any issues after you accessed it, you could be held legally liable for damages. In addition, it’s difficult for end users to know the difference between helpful developers and people with malicious intentions. Because of that, we rely on plugin developers and long-standing volunteers (like you) to help us and uphold this particular guideline.
When you help users here and in public, you also help the next person with the same problem. They’ll be able to read the debugging and solution and educate themselves. That’s how we get the next generation of developers.
The PHP Memory Limit and WordPress memory limit set in WP config are two separated values. You may check the php.ini file for the PHP memory limit and I would suggest you consult with hosting provider support.
Thank you for your reply. Now that I look back at the threads I realize that my comment about login details was wrongly posted here. I was busy with the theme developer at the same time. And no, I don’t want to get anybody in trouble and I don’t just give out login details.
I have access to set the PHP memory limit. Where do I change the WordPress memory limit?
You may contact your hosting provider and ask them to change your WordPress memory limit.
I’ve already done that but the Elementor PHP limit is stuck on 96MB.
The PHP Memory Limit and WordPress memory limit set in WP config are two separate values. You may check the php.ini file for the PHP memory limit and I would suggest you consult with hosting provider support.
We were editting the PHP.ini file in the web root folder, but it was not working. Elementor it’s still saying the old PHP memory_limit. In which folder we must to edit this php.ini file?
Here’s a guide with multiple methods on how to increase your memory limit – https://themeisle.com/blog/increase-wordpress-memory-limit/
In most cases you could also contact your web host and have them handle it for you.
Hope this helped
Thank you for your suggestion – works like a charm!
Thank you @aakash8 for yor answer,
we contacted with our hosting provider and they said that we must to edit the php.ini file. We edited the php.ini file and it’s working as you can see in the phpinfo screenshot:
The phpinfo is showing 256M, but elementor system information is not showing this value. Our hosting provider said us that the php.ini file is not recursive, and only applies the current url folder, and said us that we must to use this php.ini file into the 3 following folders:
But elementor it’s still not recognizing the php.ini file. It seems that it’s a Elementor problem, not a hosting problem.
Thanks for the extra info.
I believe their suggestion of adding PHP.ini to those folders still won’t apply to the subdirectories within them if it’s not recursive.
Could you ask your host to make the php.ini file recursive, I think that’s standard practice for WordPress environments and just makes sense.
Here’s a guide on how to do that yourself too.
Method 1 “Edit wp-config.php and increase wp_memory_limit” as suggested in the link in my previous post may also work in lieu of editing the PHP.ini file. Does the “System Info” change when you try this?
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