Elementor keeps loading side bar

Resolved teialagos
(@teialagos)

1 month, 1 week ago
Hello,

When I try to edit a page with Elementor, the editor gets stuck on the loading screen and never finishes loading.

If I open the browser developer tools (F12), I consistently see multiple requests failing with 500 Internal Server Error, for example:
- GET /wp-json/elementor/v1/global-classes?context=preview → 500
- GET /wp-json/elementor/v1/global-classes/usage → 500
- GET /wp-json/elementor/v1/components → 500
- GET /wp-json/elementor/v1/checklist/user-progress → 500
- GET /wp-json/elementor/v1/kit-elements-defaults → 500
- GET /wp-json/elementor/v1/site-navigation/recent-posts?posts_per_page=6&_locale=user → 500
- GET /?page_id=6584&elementor-preview=6584&ver=... → 500
I also see this JavaScript error in the console:
- Uncaught TypeError: $(...).pointer is not a function
Could you please advise what could be causing these 500 errors and what steps I should take to fix the Elementor editor loading issue?

Thanks!

The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

Plugin Support Milos
(@miloss84)

1 month, 1 week ago

Hi there,

Thanks for contacting us and hope you are doing well and having a great day.

To rule out the possibility of a plugin or theme conflict, please deactivate all your plugins (besides Elementor ). If it solves the issue reactivate them one by one to find the culprit. If it didn’t help, switch your theme (temporarily) to a default WP theme such as Twenty Nineteen and see if it makes any difference.

I am looking forward to hearing back from you soon.

Kind regards,
Thread Starter teialagos
(@teialagos)

1 month, 1 week ago
Hi,

Thank you for your prompt response.

I have followed the troubleshooting steps as suggested:
- Deactivated all plugins except Elementor (and Elementor Pro).
- Switched to the default WordPress theme (Twenty Nineteen).
Unfortunately, none of these steps resolved the issue. The editor still gets stuck loading, and I am still encountering the same 500 Internal Server Error and issues in the console (e.g., “Settings object not found” and various failed requests to /wp-json/elementor/v1/...).

I also wanted to ask if there could be any issues with the database, as sometimes these types of errors can be related to corrupted tables or issues with connections. Would you recommend checking or repairing the database?

Could you please advise further on how to proceed? I would appreciate any additional guidance or potential solutions to resolve this.

Looking forward to your response.

Kind regards,
Zillur Rahman
(@tozillur23)

1 month, 1 week ago
Dear @teialagos ,

Thanks for sharing your details with us. The Sidebar loading issue may cause because of the Low Memory of PHP.

Please increase the memory limit by following.
Open the wp-config.php file
```
define('WP_MEMORY_LIMIT', '1024M');
 set_time_limit(300);
```
Please try this and let us know. Hope this will works!

Thanks in advance.
Plugin Support Rica
(@ricav)

1 month ago

Hi @teialagos,

I’ve checked the page URL you provided and it seems that you have Elementor Pro. Since you are an Elementor Pro user, you can open a support ticket at my.elementor.com

ref: https://elementor.com/help/how-to-submit-a-support-ticket/

I’d also suggest you check out Elementor Community Group on Facebook. We have created it to connect Elementor users together and share knowledge, Global Elementor Community.

WordPress.org rules state that commercial products are not supported here.

Kind regards,

Viewing 4 replies - 1 through 4 (of 4 total)

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