Elementor failing to save – 404 error

  • torqueing

    (@torqueing)


    6 years, 2 months ago

    Hi there. I was editing a site with some new information today and I have found that I can’t save. I have gone through the steps in the “read this frst” post and have tried to do some digging of my own.

    Here are the pastebin files:
    Errors: https://pastebin.com/g8dzy8Pf
    System Info: https://pastebin.com/L3bwWKUz

    When it seems to happen is when any information is pasted, even just words from a document.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter torqueing

    (@torqueing)

    6 years, 2 months ago

    I have made a quick video of it happening: https://youtu.be/kGumIFBcaCw

    Elementor

    (@davidr90)

    6 years, 2 months ago

    Hi,

    You are most likely facing this issue due to memory limits set in ModSecurity.

    Please contact your hosting provider to increase the limit for SecRequestBodyNoFilesLimit as suggested in the following URL:

    https://support.plesk.com/hc/en-us/articles/115001764933-Unable-to-edit-document-on-the-website-ModSecurity-Request-body-no-files-data-length-is-larger-than-the-configured-limit-

    To rule out the possibility of a plugin or theme conflict, please deactivate all your plugins (besides Elementor) and see if it helps.

    If it solves the issue, reactivate them one by one to find the culprit. If it didn’t help, switch your theme (temporarily) and see if it makes any difference.

    Please also regenerate the CSS via Elementor > Tools > Regenerate CSS on your WordPress Dashboard, then make sure that you clear:

    – your WP cache (your WP plugin if you have one),
    – your server cache (if you have one. In this case, you can contact your hosting provider) and your browser cache.

    If the issue persists, try the steps listed in the following guide and see if anything changes:
    How to Fix 404 Page or Page Not Found Error Messages

    If nothing helped, please follow this guide:
    The Publish / Update Button Does Not Work

    I hope this information helped you to solve your issue.

    Thread Starter torqueing

    (@torqueing)

    6 years, 2 months ago

    Thanks for your support mate. I don’t think this is a problem with any of those. It only happens on this page when you try to centre text.

    Please watch the video in the post above. I have made a second quick video to show that the problem is definitely with the centring of text: https://youtu.be/Yj64EFh9ReM

    Just so you know I went through every step suggested through your website and in any post I could find online and nothing helped.

    I am starting to think it isn’t a Elementor problem although it is odd that it only happens when centreing text…

    I have seen a few interesting things though:
    1) admin-ajax.php is getting a 404 error even though the file is there (possibly a hosting/mod_security problem).
    2) editor-document.min.js gives this error which seems vague and possibly related to the above: 

    Object
readyState: 4
getResponseHeader: ƒ (a)
getAllResponseHeaders: ƒ ()
setRequestHeader: ƒ (a,b)
overrideMimeType: ƒ (a)
statusCode: ƒ (a)
abort: ƒ (a)
state: ƒ ()
always: ƒ ()
then: ƒ ()
promise: ƒ (a)
pipe: ƒ ()
done: ƒ ()
fail: ƒ ()
progress: ƒ ()
complete: ƒ ()
success: ƒ ()
error: ƒ ()
length: 0
name: "add"
arguments: null
caller: null
prototype: {constructor: ƒ}
__proto__: ƒ ()
<a href="https://codex.wordpress.org/FunctionLocation">FunctionLocation</a>: load-scripts.php?c=0…ortable&ver=5.3.2:5
<a href="https://codex.wordpress.org/Scopes">Scopes</a>: Scopes[3]
responseText: "<!DOCTYPE html>
↵<html lang="en-GB" class="no-js">"
status: 404
statusText: "error"
__proto__: Object
    • This reply was modified 6 years, 2 months ago by torqueing.
    Thread Starter torqueing

    (@torqueing)

    6 years, 2 months ago

    I spoke to the hosting company and their security software was blocking access to admin-ajax.php

    To fix this you have to whitelist the file

Viewing 4 replies - 1 through 4 (of 4 total)

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