Elementor Data Updater + High CPU Usage Issues

  • jacksmithy

    (@jacksmithy)


    6 years, 6 months ago

    Issue with version 2.7.1

    Hi,

    The notification below wouldn’t disappear despite clicking on “Click here to run it now” button many times (over 20 times). Also the server CPU has gone from 1% to nearly 90% causing everything else to run very slow and about to crash.

    I uninstalled and re-installed the plugin and I am still getting the same notification below:

    ——-
    Elementor Data Updater – Database update process is running in the background.

    Taking a while? Click here to run it now
    ———-

    Could you please fix this as the previous version didn’t have this issue.

    I had to remove it completely until a fix issued.

    PS: I having been using WPBakery for many years with no issues. I only started using yours for the last day or so and I had to contact you..

    Please double check your updates before releasing new updates to the public.

    Kind regards
    Jack

Viewing 4 replies - 1 through 4 (of 4 total)
  • kingneb

    (@kingneb)

    6 years, 6 months ago

    Jack,

    I had the same problem. I disabled my cache plugins, clicked the button, and it worked.

    Try disabling some plugins, esp. cache plugins, and click to update. Then reactivate your plugins.

    • This reply was modified 6 years, 6 months ago by kingneb.
    Thread Starter jacksmithy

    (@jacksmithy)

    6 years, 6 months ago

    Thanks @kingneb

    Very disappointing that the guys from Elementor are not interested in supporting the free users of their buggy plugin! Even though this bug is caused by them.

    Disabling and enabling the plugin didn’t work for me.

    Here’s what I did to get it working, just in case someone has the same issue and the Elementor staff won’t help:

    1- Delete the Elementor plugin (your settings should be save – you are only deleting the files from your server – not from your database – you can backup your database to be on the safe side)

    2- Disable all plugins (enable maintenance mode if you have a plugin for that – no one likes a messy site)

    3- Re-install Elementor

    4- Rolled back Elementor to version 2.7.0 (go to Elementor >>Tools >> Version Control >>> select 2.7.0 and hit Reinstall v2.7.0).

    5- You will see update notification for Elementor v2.7.1- click update.

    6- You will see this notice: Elementor Data Updater – Database update process is running in the background. Taking a while? Click here to run it now

    7- Click run it now and it should work 😉

    8- Enable your plugins and monitor your server to be on the safe side!

    Done!

    I hope that helps and thanks again @kingneb for your help!

    Thread Starter jacksmithy

    (@jacksmithy)

    6 years, 6 months ago

    Quick update:

    Elementor has just released a new update to fix the [updater stuck and high CPU] issue in today’s 2.7.2 update. Let’s hope this update won’t fire any CPUs or cause any further issues!

    Elementor, Why did you release an update with major bug without back-end testing?

    Testing……

    ——————

    2.7.2 – 2019-09-16

    Fix: Data updater stuck in site with large database (Topic, Topic)
    Fix: Added backward compatibility for deprecated hooks in page settings (#9060, #9080)
    Fix: Added support for custom document in autosave (#9070)
    Fix: Changed the default slidesPerGroup from 2 to 1 in Image Carousel widget

    • This reply was modified 6 years, 6 months ago by jacksmithy.
    Thread Starter jacksmithy

    (@jacksmithy)

    6 years, 6 months ago

    Don’t update to v2.7.2 it is even worst than v2.7.1

    It will bring the whole site down this time not just high CPU usage and stuck updater.

    Well done Elementor!

    Further details about the errors in this topic

    • This reply was modified 6 years, 6 months ago by jacksmithy.
Viewing 4 replies - 1 through 4 (of 4 total)

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