• Hi there,

    I am creating a new build and noticed when trying to disable widgets via the Element Manager, the enable/disable switches often don’t do anything when you click them, and sporadically then some of them work and others don’t. It is infuriating as I cannot disable a whole load of widgets I don’t need.

    I’ve tried deactivating all plugins, switching theme and changing browsers – still same issue. I’ve noticed this on other sites too. What is wrong here?

    Thanks in advance

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support jobtorres

    (@jobtorres)

    <span style=”font-size: inherit;”>Since you have already isolated the environment by testing plugins, themes, and browsers, this behavior is typically caused by server-level restrictions (such as security rules blocking rapid REST API requests) or server execution limits failing to process rapid AJAX actions.</span>

    <h3 data-path-to-node=”10″>Workarounds</h3>

    1. <b data-path-to-node=”11,0,0″ data-index-in-node=”0″>Toggle in Batches:</b> Try toggling widgets a few at a time rather than in rapid succession, allowing each request a moment to complete.

    2. <b data-path-to-node=”11,1,0″ data-index-in-node=”0″>Check Browser Console:</b> Open Developer Tools (F12) to the <b data-path-to-node=”11,1,0″ data-index-in-node=”57″>Console</b> and <b data-path-to-node=”11,1,0″ data-index-in-node=”69″>Network</b> tabs while toggling a widget. Look for any failed REST API calls (e.g., HTTP 403 or 500 status codes).

    3. <b data-path-to-node=”11,2,0″ data-index-in-node=”0″>Review Server Security:</b> Ensure your server firewall (such as ModSecurity) is not flagging or blocking requests to the <code data-path-to-node=”11,2,0″ data-index-in-node=”118″>/wp-json/elementor/ endpoint.

    If the issue persists, please reply with any error messages or status codes shown in the browser console so we can assist you further.

    Thread Starter dav74

    (@dav74)

    I checked all that and there are no error warnings at all.

    I spoke with hosting who ruled out ModSecurity or CloudFlare – if it was those it would potentially not work at all.The person I spoke to thinks this is more an issue Elementor end.

    Can I give you access to a staging site?

    Plugin Support Milos

    (@miloss84)

    Hello there,

    Thank you for being so patient.

    I would like to ask you to please make a video of you doing this and seeing the issue on your end, so that I can know how to replicate it on my end and assist you better by pinpointing the issue faster.

    Also share with us your site url, please tell me more about the device you are using and the browser, as it greatly helps narrow down the possible culprit of this issue. The device model and version, as well as the browser and its version, would be great.

    You may use loom.com to make the video, as it will allow for the fastest way to share it with me via a link.

    Looking forward to hearing back from you soon.
    Kind regards

    Thread Starter dav74

    (@dav74)

    Hello there. I would prefer to keep my site out of the public messaging system. Can I send this information privately to you?

Viewing 4 replies - 1 through 4 (of 4 total)

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