Editor Visual and Text Tabs Missing For User At Different Location

  • macksix

    (@macksix)


    8 years, 7 months ago

    Hello, I have WordPress v4.9.1 running Divi Theme and one of my Admins has no Visual or Text Tab on the editor and it is in text only mode.

    I can login to her account from my location in a different state and I see the tabs. I see the tabs in my Admin account.

    I have another WordPress v4.8.3 installation running on the same server and she can see the tabs fine.

    We disabled and enabled the visual editor in her user settings to see if that made any difference and it doesn’t.

    I also had her try a 3rd installation on the same server of v4.9.1 with same results, the tabs are missing for her, but I see them from my location.

    She is running Chrome and Windows 10 the same as me. She deleted all cached files and has restarted computer with no luck. She disabled McAfee too. She has tried different browsers with same results

    Another computer at her location sees the same problem.

    This is bizarre. Does anyone have any idea what the problem is?

    • This topic was modified 8 years, 7 months ago by macksix. Reason: Added clarification
Viewing 3 replies - 1 through 3 (of 3 total)
  • Andrew Nevins

    (@anevins)

    WCLDN 2018 Contributor | Volunteer support

    8 years, 7 months ago

    Try deactivating all of your plugins to explore whether any could be responsible. If none are, keep all plugins deactivated and switch to the Twenty Seventeen theme to check whether it’s an issue with your theme.

    Thread Starter macksix

    (@macksix)

    8 years, 7 months ago

    Mirrored the site, turned off all plugins and activated Twenty Seventeen and the Visual and Text editor tabs still do not show for her, but WordPress 4.8.3 works for her.

    • This reply was modified 8 years, 7 months ago by macksix.
    Thread Starter macksix

    (@macksix)

    8 years, 7 months ago

    Edit: removed this reply.

    • This reply was modified 8 years, 7 months ago by macksix.
Viewing 3 replies - 1 through 3 (of 3 total)

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