Editing problems with Astra Theme

  • letteredloreco

    (@letteredloreco)


    2 weeks, 4 days ago

    I am not sure where to get help for this, but here’s the run down. I have a wordpress website, hostinger as the host, and elementor as the editor. I have tried using a template through astra and edit it to my needs. However, after the theme is chosen and I edit and publish to save, I switch pages and when I go back to the original page i edited, all of the edits disappear. I have tried this dozens of times and I’m at the end of my rope. It feels like I paid almost 200 dollars for four years for nothing. I really need some help with live support. Can someone please help me?

    I followed this tutorial on youtube: https://youtu.be/0myoSPfSL2c?si=a2f6l2Njqe-O5_zp

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • BSF – Humayon Kabir

    (@humayonk)

    2 weeks, 2 days ago

    Hi @letteredloreco,

    I’m really sorry for the frustration this has caused, especially after investing in your site. Let’s get this sorted out for you.

    What you’re describing (edits published, but then missing when you come back to the page) is almost always caused by one of these, rather than anything wrong with the theme itself:

    1. Caching is showing you an old version

    This is the most common cause. Your host (Hostinger) or a caching/CDN plugin may be serving a cached copy of the page instead of your latest edit.

    Clear Hostinger’s cache from your hPanel → Website → Caching → Clear Cache
    If you have any caching plugin installed (WP Rocket, LiteSpeed Cache, etc.), clear its cache too
    Then open the page in an incognito/private browser window to check if your edits are actually there

    2. You may be editing a “template” instead of the page itself

    If you imported an Astra Starter Template through Elementor, it’s possible the edits are being made to a template file (under Templates in Elementor) rather than the actual page. Double-check that when you click Edit, you’re editing the page itself and not a saved template that isn’t linked to that page.

    3. Elementor autosave/revision conflict

    Sometimes Elementor’s autosave can hold an older draft. In the Elementor editor, click the History icon (bottom-left panel) to see if your edits are saved there, even if they’re not showing live.

    Please let us know what you find, and we’ll be happy to help further.

    Best,
    Humayon

    Thread Starter letteredloreco

    (@letteredloreco)

    6 days, 18 hours ago

    @humayonk

    I don’t believe that it’s an older version. because when the erase happens AFTER i save my homepage. After I switch pages, like from ex: home, to contact me, itll delete everything. It could be option number 2, but I don’t know how to remedy that at all. I can see an older edit in my history though. 

    Also, I did import an astra starter template through elementor (the youtube video I followed helped me choose a starter template in astra and then directed me to put it into elementor to set up my website) how do I tell if i am editing the page itself and not a saved template, not linked to it?

    Is there a way to get live assistance? 

    Thread Starter letteredloreco

    (@letteredloreco)

    6 days, 18 hours ago

    @humayonk

    https://drive.google.com/file/d/1MzhQNuXZCjSzoAAvgNiJklYzBHeP01QS/view?usp=sharing

    clicking on one of these pages is what causes these edits to disappear.

    BSF – Humayon Kabir

    (@humayonk)

    4 days, 4 hours ago

    Hi @letteredloreco,

    Thanks for the extra detail and the screenshot — that helps a lot.

    What I can see in your screenshot

    You’re inside the Elementor editor on your Home page, and the dropdown open on top of the canvas is Elementor’s built-in page-switcher (the “Recent” panel with Works, Services, About, Contact, Portfolio). This lets you jump straight to editing another page without leaving the Elementor editor first — and that’s very likely what’s causing your problem.

    When you click one of those page links while your current page still has unsaved or unpublished changes, Elementor is supposed to warn you with a “You have unsaved changes” pop-up before it lets you leave. If that warning doesn’t appear (or gets missed), navigating away through that panel can discard whatever hasn’t actually been published yet on the page you’re leaving.

    A few things to check

    1. When you make an edit, are you clicking the blue Publish button or are you relying on autosave only? Autosave keeps a draft in Revisions, but it does not publish your change to the live page — only Publish does that.
    2. After clicking Publish, try switching pages using that same “Recent” panel and then coming back. If the edit holds this time, that confirms it’s a publish-timing issue rather than caching or a template problem.
    3. In your Revisions panel, you can see several revisions saved just seconds/minutes apart — this pattern usually means autosave is firing repeatedly without a manual Update in between, which lines up with what’s happening.

    On the template question

    To confirm whether you’re editing the live page and not a disconnected template:
    – Go to Pages → All Pages in your WordPress dashboard (not through Elementor), open the Home page from there, and click Edit with Elementor.
    – Separately check Elementor → Editor → Templates → Saved Templates in Elementor — if your homepage design also exists there as a saved template, edits made inside “Templates” won’t reflect on the actual page unless that template is inserted into the page.

    If you always reach the editor via Pages → All Pages → Edit with Elementor (rather than a bookmarked template link), you’re editing the page directly.

    On live support

    The WordPress.org forums are community support, so there isn’t live chat here.

    Let us know how the Publish-button test goes — that alone will likely confirm the cause.

    Best,
    Humayon

Viewing 4 replies - 1 through 4 (of 4 total)

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