Hi Renee, I believe I can help you with that!
edit (mistakenly double posted)
Hi there,
I couldn’t help but notice that you are asking for a users login details, please never do that 🙂
When you offer to get admin access and/or FTP access then you’re really going too far and that’s not cool.
https://codex.wordpress.org/Forum_Welcome#The_Bad_Stuff
If you are given admin credentials, you are potentially liable for any potential damage that maybe caused, not only by yourself but anyone accessing the system. Even if you do not provide warranty with your own product.
Unless you’re willing to take responsibility for that user’s installation from now on (and they should NOT let you do that) then please do not ask or suggest that someone provide you those admin or FTP details.
You can provide assistance here, ask for log data, you can make recommendations and even suggest changes. But do not seek admin or FTP access. That’s just going too far.
O ok, my apologies Marius, I didn’t realize that, it’s my first day on here helping, If you can remove those for me, I mention similar on another help thread, thanks
After posting this I have since been able to resolve this issue, thank you.
Marius I can’t quite tell if your message is directed at me or FinalTouchLab, either way I have not requested nor provided any login details, and I respond to WordPress support in public forums only.
O ok, awesome, glad you fixed it… no it was actually directed at me, I didn’t realize that’s not allowed.
