edit to make it more visible?

  • andrew55

    (@andrew55)


    3 years, 4 months ago

    hello, is there a way to edit the engagement text at bottom of chat? For example, in my included screenshot, it says “Write a reply”

    The text is just so faint. I’d like to get something big and bold that draws visitors attention. Otherwise, I’m concerned they won’t know what to do.

    Thanks for any suggestions.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Sienna Sandra Rubio

    (@siennarubio)

    3 years ago

    Hi @andrew55

    Thank you for choosing tawk.to and for sharing your question here.

    Customizing the “Write a reply” message is currently not available.

    I would suggest modifying your Trigger message asking your customers to specifically click the chat button if they need a chat support agent.

    Example: Hello and Welcome to our site!
    If you have any questions or if you need a chat agent to help you, simply click the chat button icon or type a message below to start a chat!

    I hope this suggestion addresses your concern.

    I’ll also like to inform you, that we’re about to launch a majority update to the widget look and feel. This may also help address the concerns you shared.

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to here is a link to my calendar – https://calendly.com/siennarubio/30min; I’d be happy to help!`

    Thread Starter andrew55

    (@andrew55)

    3 years ago

    Thank you. Yes, it would be great to see the chat text more “readable” in the update.

Viewing 2 replies - 1 through 2 (of 2 total)
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