• Resolved hbran

    (@hannahebrantley1)


    Hello,

    I am attempting to update some of my listings; however, when you try to edit an item in the catalog, the “Edit Item” page is blank. I tried to edit a few listings and had the same problem each time. The catalog pages are still displaying on the front end. I tried updating the plugin to see if that was the issue, but that did not help. Please advise on how to fix this issue.

    Website URL: ussportplanes.com
    Example URL for issue: https://ussportplanes.com/wp-admin/post.php?post=948&action=edit

    The page I need help with: [log in to see the link]

Viewing 12 replies - 1 through 12 (of 12 total)
  • Plugin Author ndre

    (@ndre)

    Hello @hannahebrantley1,

    Did you try to disable other plugins to check if this still happens?

    Thread Starter hbran

    (@hannahebrantley1)

    Hi,

    I have not tried that, but I have not added any new plugins and have never had this issue previously.

    Thread Starter hbran

    (@hannahebrantley1)

    Update: I tried deactivating plugins and that did not fix the problem.

    Plugin Author ndre

    (@ndre)

    Thank you for the update.

    Can you please enable WP DEBUG and paste here the errors that you will see on the product edit screen?

    Thread Starter hbran

    (@hannahebrantley1)

    I tried to do that, but I do not think I am doing it correctly. Nothing is coming up.

    Plugin Author ndre

    (@ndre)

    Did you change:

    define( 'WP_DEBUG', false );

    to

    define( 'WP_DEBUG', true);

    in wp-config.php?

    Thread Starter hbran

    (@hannahebrantley1)

    Yes.

    Plugin Author ndre

    (@ndre)

    Thank you for the information.

    Can you please right click on the white edit page and choose the inspect element option?

    After that please switch to the console tab and check if you see any JavaScript errors there.

    I am having the same issue. Deactivated all plugins one by one, did not solve the issue.
    Inspect element shows code, here is the console error contents:
    invalid path for setGlobal
    load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils&ver=5.0.2:9 JQMIGRATE: Migrate is installed, version 1.4.1
    favicon.js:6 Uncaught (in promise) Error: unable to load image
    at Image.img.onerror (favicon.js:6)
    2admin-ajax.php?action=wpsc_product_variations_table&product_id=686&_wpnonce=648921032a:6 invalid path for setGlobal
    load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,jquery-color,underscore,shortcode,backbone,wp-util,wp-backbone,media-models,moxiejs,plupload,wp&load[]=-plupload,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,jquery-ui-sortable&ver=5.0.2:9 JQMIGRATE: Migrate is installed, version 1.4.1
    /wp-json/wp/v2/products/686?context=edit&_locale=user:1 Failed to load resource: the server responded with a status of 404 (Not Found)
    redux-routine.min.js?ver=3.0.3:1 Uncaught (in promise) Error: [object Object]
    at redux-routine.min.js?ver=3.0.3:1
    at redux-routine.min.js?ver=3.0.3:1

    Also enabled debug and did not see any errors. Please advise if you need any more info. Thanks for your assistance 😀

    Plugin Author ndre

    (@ndre)

    Hello @ideafolk,

    Thank you for the errors from the console.

    It looks like you have the following plugins installed: https://wordpress.org/plugins/wp-e-commerce/. It looks like it is currently not compatible with WordPress 5.0. Please disable it and check if the console shows any errors.

    Do you have the latest version of eCommerce Product Catalog (v2.8.21)?

    Oh my goodness I feel like an idiot. My question was in fact meant to be about the wp-e-commerce plugin – and yes, you are correct – it is not compatible with 5.0. Thank you so much for your input, at least now I know where to direct my attention. Still feeling a little silly about confusing the two similarly named products. Looking at yours now to see if it might be useful 😀

Viewing 12 replies - 1 through 12 (of 12 total)

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