Support » Plugin: W3 Total Cache » eCommerce-Plugin & W3 Total Cache not working together

  • Hi there,

    I am trying to use W3 Total Cache for my site ( but am running into issues with an e-Commerce-Plugin (“Dippsy”, see: or we use to process so called “PREMIUM Content”.

    The issue:
    If I place an order while W3 Total Cache is active, the PayPal-IPN-process doesn’t work; after buying, the customer should receive an email with a download-link to his / her product. This mail however is never sent out if W3 is running in the background. I tried excluding the plugin-directory with the page cache (wp-content/plugins/dippsy/* & wp-content/dippsy/*) but that doesn’t work…

    Anybody have similar issues? Can I somehow setup that the IPN-information is not cached or similar?

    Sadly, I didn’t get any suport from the plugin-author @ Dippsy…
    Help is greatly appreciated!

    Thanks in advance.


Viewing 8 replies - 1 through 8 (of 8 total)
  • Anybody? This is a pressing issue…

    Did you sort this?

    I don’t have the W3Cache and even still I cannot get it to send the download link by email. 🙁

    Nope, not sorted at all… The issue remains and all I could do was switching off W3 Total Cache.

    I do however remember that after switching servers (Virtual to Dedicated) we had to implement the WP Mail SMTP Plugin to work around the PHP-Mail function and use SMTP instead – worked out nicely…

    Give it a try:


    Plugin Author Frederick Townes


    Did you speak to the plugin author?

    I tried several times without any luck… Was hoping for a more “general” approach regarding the exclusion of the plugin from being cached – if that is possible. My guess is (not having tested), that other PayPal-Plugins would run into similar issues with the IPN-process. Any ideas?

    Plugin Author Frederick Townes


    Sorry, nothing comes to mind without deeper investigation.

    Odd. I use the Jigoshop e-commerce plugin and after setting up W3 Total Cache, e-mails telling me about an order stopped coming through too (may have stopped them on their side too). One of my testers told my the site seemed quite buggy after the cache was installed to, so I think I may have set it up wrong.

    Plugin Author Frederick Townes


    I would need to see your settings and probably talk to the plugin author to be able to help more. Please add them to this topic.

Viewing 8 replies - 1 through 8 (of 8 total)
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