• Resolved vawp

    (@vawp)


    Since a very long time I get this from time to time… it has not changed with several updates of wordpress and popup maker.

    Howdy!

    Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.

    In this case, WordPress caught an error with one of your plugins, Popup Maker.

    First, visit your website (https://domain.com/) and check for any visible issues. Next, visit the page where the error was caught (https://domain.com/wp-login.php) and check for any visible issues.

    Please contact your host for assistance with investigating this issue further.

    If your site appears broken and you can’t access your dashboard normally, WordPress now has a special “recovery mode”. This lets you safely login to your dashboard and investigate further.

    https://domain.com/7474/?action=enter_recovery_mode&rm_token=HGLmKZ0vpVmyN5Z1sg4e18&_key=a4QjYQ6r72i4GL5CgDVO1g

    To keep your site safe, this link will expire in 1 day. Don’t worry about that, though: a new link will be emailed to you if the error occurs again after it expires.

    When seeking help with this issue, you may be asked for some of the following information:
    WordPress version 5.9.2
    Current theme: (version )
    Current plugin: Popup Maker (version 1.16.4)
    PHP version 8.0.16

    Error Details
    =============
    An error of type E_ERROR was caused in line 173 of the file /home/www/domain.com/wordpress/wp-content/plugins/popup-maker/classes/Site/Popups.php. Error message: Uncaught Error: Attempt to modify property “posts” on null in /home/www/live_domain.com/wordpress/wp-content/plugins/popup-maker/classes/Site/Popups.php:173
    Stack trace:
    #0 /home/www/live_domain.com/wordpress/wp-content/plugins/popup-maker/classes/Site/Popups.php(109): PUM_Site_Popups::preload_popup(Object(PUM_Model_Popup))
    #1 /home/www/live_domain.com/wordpress/wp-includes/class-wp-hook.php(307): PUM_Site_Popups::load_popups(”)
    #2 /home/www/live_domain.com/wordpress/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters(NULL, Array)
    #3 /home/www/live_domain.com/wordpress/wp-includes/plugin.php(474): WP_Hook->do_action(Array)
    #4 /home/www/live_domain.com/wordpress/wp-includes/script-loader.php(2105): do_action(‘wp_enqueue_scri…’)
    #5 /home/www/live_domain.com/wordpress/wp-includes/class-wp-hook.php(307): wp_enqueue_scripts(”)
    #6 /home/www/live_domain.com/wordpress/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters(NULL, Array)
    #7 /home/www/live_domain.com/wordpress/wp-includes/plugin.php(474): WP_Hook->do_action(Array)
    #8 /home/www/l/wordpress/wp-includes/general-template.php(3042): do_action(‘wp_head’)
    #9 /home/www/live_domain.com/wordpress/wp-content/themes/Sven/header.php(18): wp_head()
    #10 /home/www/live_domain.com/wordpress/wp-includes/template.php(770): require_once(‘/home/www/live_…’)
    #11 /home/www/live_domain.com/wordpress/wp-includes/template.php(716): load_template(‘/home/www/live…’, true, Array)
    #12 /home/www/live_domain.com/wordpress/wp-includes/general-template.php(48): locate_template(Array, true, true, Array)
    #13 /home/www/live_domain.com/wordpress/wp-content/themes/Sven/404.php(8): get_header()
    #14 /home/www/live_domain.com/wordpress/wp-content/plugins/wp-cerber/cerber-load.php(4642): include(‘/home/www/live_…’)
    #15 /home/www/live_domain.com/wordpress/wp-content/plugins/wp-cerber/cerber-load.php(2456): cerber_404_page()
    #16 /home/www/live_domain.com/wordpress/wp-content/plugins/wp-cerber/cerber-load.php(2423): cerber_access_control()
    #17 /home/www/live_domain.com/wordpress/wp-includes/class-wp-hook.php(307): {closure}(”)
    #18 /home/www/live_domain.com/wordpress/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters(NULL, Array)
    #19 /home/www/live_domain.com/wordpress/wp-includes/plugin.php(474): WP_Hook->do_action(Array)
    #20 /home/www/live_domain.com/wordpress/wp-settings.php(587): do_action(‘init’)
    #21 /home/www/live_domain.com/wp-config.php(93): require_once(‘/home/www/live_…’)
    #22 /home/www/live_domain.com/wordpress/wp-load.php(55): require_once(‘/home/www/live_…’)
    #23 /home/www/live_domain.com/wordpress/wp-login.php(12): require(‘/home/www/live_…’)
    #24 {main}
    thrown

Viewing 2 replies - 1 through 2 (of 2 total)
  • Bel

    (@belimperial)

    Hi @vawp

    Thank you for reaching out, and we’re sorry an error is occurring when using Popup Maker.

    We’ll ask our development team to have a look and get back to you.

    Thank you for your patience.

    We also suggest running through the plugin/theme conflict troubleshooting steps to isolate the issue. Here’s the link for a full guide:

    Test if a Plugin or Theme Interferes with Popup Maker

    We hope that helps. Please let us know how that goes.

    Thank you!

    Bel

    (@belimperial)

    Hi @vawp

    I hope you are doing well. I want to make a follow-up about the result of the troubleshooting steps?

    Our developer mentioned that you may need to run through the plugin/theme conflict troubleshooting steps, as the errors can be because of a conflict.

    Thank you, and we look forward to your response.

Viewing 2 replies - 1 through 2 (of 2 total)

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