@mrsjessicalee
If you didn’t change anything or update anything (themes, plugins, WordPress etc) then the most likely explanation is a policy change on the server, or an increase in your email traffic that has reached a server policy limit.
Try the trouble shooting steps here:
https://subscribe2.wordpress.com/2013/09/17/troubleshooting-emails-in-subscribe2/
My emails quit sending too. I have Subscribe2 10.22.1, WordPress 4.9.1 and PHP 7.1.
It has been working for years and now just quit. My hosting service even rolled back my php version to 7.0 then 5.6 to see if the upgrade to 7.1 caused the issue. None of that worked.
I am a very light user, so email traffic isn’t an issue. We put up a post every couple of weeks and our subscriber list is less than 50 people.
@carrievinohiker
Did you follow the link posted above and work through the trouble shooting tips? Something must have changed somewhere, otherwise it’d all still be working. It may have ben something your hosting provider changed but they find it much easier to blame the script.
Hi Mattyrob,
I went through the list of conflicting plugins again. I don’t have WP User Control, but I do have WP Mail SMTP. I disabled that plugin and was able to send an email to my Registered Users (3). Yay. When I posted a test post though, only one of my Registered User accounts got an email, not sure how many of the 42 total got an email. Did I mess things up by disabling WP Mail SMTP?
Thanks,
Carrie
@carrievinohiker
It may be that your settings in WP Mail SMTP are incorrect, could you have changed a password for your email account and not changed it in that plugin?
WP Mail SMTP should work okay with Subscribe2.
I enabled WP Mail SMTP. There aren’t very many settings and they all look right. I can send a test email from that plugin successfully. I’ve left it enabled.
I tried sending emails to different groups from The Subscribe2 plugin. If I send to Registered Subscribers (2) or All Registered Users (3), the emails get sent. If I try to send to Public Subscribers (42), I get this:
“Message failed!
Check your settings and check with your hosting providerCould not instantiate mail function.”
I know they updated my php to 7.1 recently and WordPress is the newest version. Do you think either of those updates might be causing my problem?
Thanks for your help. I’m going to contact my hosting service again too.
Carrie
Hi Mattyrob,
Well, my third time contacting my hosting service was the charm. Apparently 40 emails at once is my limit. The 2 new subscribers put it over the top. I can’t believe they didn’t find that days ago…
Can I make groups of 40 in Subscribe2? Will I have to manually send the email out when we publish a new post?
Thanks again.
Carrie
@carrievinohiker
In the Subscribe2 -> Settings page, what is your current setting for the number of subscribers per email? If it is 0, change that to 1, that should help.
It was 0. I changed it to 1. I didn’t even notice that setting. We have a post going up in a couple of days. Hope this works! Thank you
